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Problem Getting Authorize.net Integrated ... Need Help! Rate Topic   - - - - -

 
  • MFD
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Posted 21 December 2018 - 07:32 PM #1

I could really use some help, folks!

 

First, before I even had a merchant account set up, I did a mock purchase to see what would happen, entering  my CC info as one normally would. To my surprise, I got a "order confirmed" message! The  order also showed up on the back and and I got an email confirmation of the order as well.

 

Now, I just established a merchant account which uses Authorize.net for the payment gateway. I entered the Login and the Transaction Key (and left the "Payment Category" set to the  default "Credit  Card") in the configure tab.  I then tried to  make an actual small purchase (with both my store and my Authorize.net account set to "Live")

 

The transaction definitely went through and was approved by Authorized.net. However, on the CS-Cart interface, I get a "Sorry,  Service Unavailable" pop up.  The  order also does  not show up in the back end either.

 

I noticed that there was an "MD 5 Hash Value" field, so I called Authorize.net and they walked me through how to get this setting (athough the rep said they were going to be phasing it out in a few months anyway).  I  also told him all of the above and he's convinced it's a shopping cart issue.

 

I tried both "authorize only" as well as "authorize  and capture" settings. Same result in both cases.

 

What am I doing wrong?


Best,

Michael D.

 
  • galtinbaeva
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Posted 24 December 2018 - 05:33 AM #2

I could really use some help, folks!

 

First, before I even had a merchant account set up, I did a mock purchase to see what would happen, entering  my CC info as one normally would. To my surprise, I got a "order confirmed" message! The  order also showed up on the back and and I got an email confirmation of the order as well.

 

Now, I just established a merchant account which uses Authorize.net for the payment gateway. I entered the Login and the Transaction Key (and left the "Payment Category" set to the  default "Credit  Card") in the configure tab.  I then tried to  make an actual small purchase (with both my store and my Authorize.net account set to "Live")

 

The transaction definitely went through and was approved by Authorized.net. However, on the CS-Cart interface, I get a "Sorry,  Service Unavailable" pop up.  The  order also does  not show up in the back end either.

 

I noticed that there was an "MD 5 Hash Value" field, so I called Authorize.net and they walked me through how to get this setting (athough the rep said they were going to be phasing it out in a few months anyway).  I  also told him all of the above and he's convinced it's a shopping cart issue.

 

I tried both "authorize only" as well as "authorize  and capture" settings. Same result in both cases.

 

What am I doing wrong?

 

Hello!

 

When you see "Sorry,  Service Unavailable" pop up, you can find the issue in the page code. Please send this error here.


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Posted 24 December 2018 - 06:29 AM #3

Check server error logs. Error should be logged there


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  • tbirnseth
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Posted 24 December 2018 - 05:45 PM #4

You can right-click the Service Unavailable page and then select 'inspect'.  The html shown should have comments related to the exception that was generated.


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  • MFD
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Posted 27 December 2018 - 04:06 PM #5

Problem solved. Thanks for the input guys!


Best,

Michael D.

 
  • johnbol1
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Posted 27 December 2018 - 09:32 PM #6

Problem solved. Thanks for the input guys!

Please share the solution so that if others search for the same problem, they can see a possible path to a solution


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  • MFD
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Posted 29 December 2018 - 03:55 PM #7

Please share the solution so that if others search for the same problem, they can see a possible path to a solution

Turns out the problem was due to another add-on causing mischief.

 

I gave the inventory managment software "Order hive" a test drive, and there was a line of code in it that was causing the error. 


Best,

Michael D.

 
  • johnbol1
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Posted 29 December 2018 - 04:29 PM #8

thanks


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