Mobile Chrome Problem

Hello
We add product to cart by mobile chrome. but when we go to a different page products in cart get deleted. Or we login as member by mobile chrome. It logouts itself when we go to a different page.
Whats the reason of this problem ?
cs-cart vers : 4.2.3
Thanks

Generally, cs-cart sessions are reset when either the user-agent or the ip adress changes on a new page load.
The causes of this can be hard to determine.

I'd suggest you add some logging into the Session class to see when either of the above (or if) is causing the session reset.

There are defines you can set to disable those checks. That too might help you determine if one of them is the source of your problem.

You can try to comment out these lines in config.php

// Session options
// define('SESS_VALIDATE_IP', true); // link session ID with ip address
define('SESS_VALIDATE_UA', true); // link session ID with user-agent

The other define used to restart a session is 'FORCE_SESSION_START' which is used by some payment methods.

Additionallly you should verify that your define of SESSION_ALIVE_TIME is valid in config.php.

Thank you for your reply.
We have a call center. We have almost 10 personnels receiving orders by telephone. They all connect by same ip number. If we change the value below does it create any problem for our personnels?
// Session options
// define('SESS_VALIDATE_IP', true); // link session ID with ip address
define('SESS_VALIDATE_UA', true); // link session ID with user-agent
our SESSION_ALIVE_TIME value s like the one below
// Session live time
define('SESSION_ALIVE_TIME', SECONDS_IN_HOUR * 2); // 2 hours
Besides the problem we mentioned above, it doesn't exist on all telephones, only same of them

You have a call center that uses phones for entering orders? It should not affect your operations.