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Transfer Addon Licence To New Domain Rate Topic   - - - - -

 
  • MarkusBudz
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Posted 15 September 2018 - 01:01 PM #1

Hello,

 

i am using alexbrandings unitheme. Now i want to transfer my shop to a new domain. I am using the same webhost and connected the server directory of my new domain in the hosts webspace settings. Everything works after changing the config local. But because the Alexbranding thirdparty addons are registered to my old domain they dont work and i get a licence error. I wrote the support of AB (not only once) but they dont answer my ticket and are also not responding to my mails.

 

So heres my question:

Can i change the old domain to the new one somewhere in a file on my server?

 

Thanks in advance,

 

Markus



 
  • grabbags
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Posted 15 September 2018 - 04:58 PM #2

When did you last contact them?  Their support is very slow.  It took them more than 2 weeks to reply me.  They even debited my account's support points for this type of slow service.



 
  • MarkusBudz
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Posted 16 September 2018 - 12:26 PM #3

When did you last contact them?  Their support is very slow.  It took them more than 2 weeks to reply me.  They even debited my account's support points for this type of slow service.

 

I wrote them on the 3rd of August.



 
  • tbirnseth
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Posted 16 September 2018 - 09:48 PM #4

I don't think this is a question that can be answered on the forum since it's a policy/licensing question for the provider.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • eComLabs
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Posted 17 September 2018 - 06:06 AM #5

Try to PM the following user

 

https://forum.cs-car...6-alexbranding/


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 1210     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 4025     CS-Cart + YOUPI      USD 1459      Multi-Vendor Ultimate       USD 7500 (6000)


 
  • MarkusBudz
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Posted 26 September 2018 - 10:15 AM #6

I PM´ed them but they are still not answering.

Do somebody know a solution how to register the licence to my new domain by my own? Because the referral link to my domain have to be somewhere on my server - am i right?

 

Thanks in advance,

Markus



 
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Posted 26 September 2018 - 01:51 PM #7

Hm... They replied us today on their website. Try to login there and post the request

 

https://cs-cart.alexbranding.com/


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 1210     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 4025     CS-Cart + YOUPI      USD 1459      Multi-Vendor Ultimate       USD 7500 (6000)


 
  • tbirnseth
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Posted 26 September 2018 - 05:04 PM #8

I doubt any developer here is going to try to answer another developer's licensing question.  Too much liability.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 

Posted 23 August 2021 - 05:27 AM #9

I know this thread is old, but I'm wondering if there is any other solution to this, other than waiting for Alex Branding to follow up on a support request? I don't even care if I have to buy another license, but if there is a process that does not rely on their support ticket system that would be great to know!

 

Thanks in advance for any update on this!