Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Customer Shipping Address Change Since Upgrade Rate Topic   - - - - -

 
  • Ghiyas
  • Advanced Member
  • Trial users
  • Join Date: 07-Aug 17
  • 108 posts

Posted 12 September 2018 - 01:57 PM #1

Hi,

 

We have recently upgraded from v4.6.2 to v4.8.2 in the last 2 weeks and have noticed that a feature has been taken out.

 

We take orders over the phone and some of our customers like to get their orders sent to another address. In v4.6.2, we had the option to either leave the new shipping address in that one particular order or to update the customers account to overwrite the existing default shipping address. Now in v4.8.2, we only have the option to overwrite which is proving to be very inconvenient as we now have to double check every order, make sure the shipping address is correct, and if it is different then we need to change the shipping address on the account back to the original. 

 

Was this an oversight or an intentional removal of this feature? We are using the old admin panel add-on for reference

 

Many thanks



 
  • oleg.gorshkov
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 06-Dec 13
  • 2960 posts

Posted 13 September 2018 - 05:43 AM #2

Hi,

 

We have recently upgraded from v4.6.2 to v4.8.2 in the last 2 weeks and have noticed that a feature has been taken out.

 

We take orders over the phone and some of our customers like to get their orders sent to another address. In v4.6.2, we had the option to either leave the new shipping address in that one particular order or to update the customers account to overwrite the existing default shipping address. Now in v4.8.2, we only have the option to overwrite which is proving to be very inconvenient as we now have to double check every order, make sure the shipping address is correct, and if it is different then we need to change the shipping address on the account back to the original. 

 

Was this an oversight or an intentional removal of this feature? We are using the old admin panel add-on for reference

 

Many thanks

 

Hello!

 

Do you mean multiple profiles per account? Please check "Allow users to create multiple profiles for one account" setting on Settings->General page.


Simtech Development | sales@simtechdev.com | www.simtechdev.com
CERTIFIED CS-CART PARTNER | LICENSES | DEVELOPMENT | ADD-ONS | DESIGN | UPGRADE

Mega SEO Package - All you need for your SEO


 
  • Ghiyas
  • Advanced Member
  • Trial users
  • Join Date: 07-Aug 17
  • 108 posts

Posted 13 September 2018 - 07:21 AM #3

Hi Oleg,

 

No, I don't mean the multiple profiles. That could be a solution, except you have to create the profile in the customer section first, and then take the order. If there was a way we could have the option to create another profile from the order section, then that could be a potential fix.

 

Ideally, we'd like for the CS-Cart team to change it back to the way it was as there doesn't seem to be any reason for removing the feature to have a new shipping address without updating the profile. Sometimes our customers only send to the new address once so creating a new profile every time for 1-time use would be inefficient. 

 

Sounds like I'm ranting , but I'm just confused why it was taken out  :mrgreen:



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 17999 posts

Posted 13 September 2018 - 01:09 PM #4

When you create order you can select customer and use the following icons to correct address if required

 

http://prntscr.com/ktyqpz


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.


 
  • Ghiyas
  • Advanced Member
  • Trial users
  • Join Date: 07-Aug 17
  • 108 posts

Posted 13 September 2018 - 01:26 PM #5

Hi eCom,

 

That's not the issue. The issue is when I select a customer, then correct the address, it automatically saves the new address to the profile. Before, we had the option to either use the new address for that 1 order OR to use it and update the account.

 

I have had to contact a 3rd party developer who understands the issue and they are going to add the button back in for me



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 17999 posts

Posted 14 September 2018 - 06:30 AM #6

Looks like you ordered custom development earlier, because we checked clean installation of 4.6.2 and it does not contain such a button


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.


 
  • Ghiyas
  • Advanced Member
  • Trial users
  • Join Date: 07-Aug 17
  • 108 posts

Posted 14 September 2018 - 07:17 AM #7

Looks like you ordered custom development earlier, because we checked clean installation of 4.6.2 and it does not contain such a button

 

This was never custom developed, when I asked the 3rd part developers, they said the button was present in v4.6.2 and it does seem to have been removed in v4.8.2



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 17999 posts

Posted 14 September 2018 - 01:08 PM #8

Interesting... Where should this button be located? Here are screenshots from clean 4.6.2

 

before update: http://prntscr.com/kudkko

 

update: http://prntscr.com/kudkdw

 

after update: http://prntscr.com/kudkr2


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.