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Spammers Using Contact Us Page Rate Topic   - - - - -

 

Posted 04 September 2018 - 04:47 AM #1

We are getting e-mails sent via the contact us page on our website every 10-15 minutes over the last 2 days with the same info, requesting bitcoins or else they will continue to send e-mail?
We have ReCaptcha but this is not stopping them.  

What can I do to stop these annoying e-mails?

 

Looking from our site there is no one on the site at the time of sending so I cannot block the IP, I do not know how they are doing it but please please please need some help!!

 

Is there a way we can capture the IP of where the form is sent to? do they use multiple IP addresses??

 

I am at a loss

 

Cheers



 
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Posted 04 September 2018 - 11:20 AM #2

Look at your visitor log files (server side) and search for url's containing "contact_sent=y".



 

Posted 04 September 2018 - 12:43 PM #3

We are getting e-mails sent via the contact us page on our website every 10-15 minutes over the last 2 days with the same info, requesting bitcoins or else they will continue to send e-mail?
We have ReCaptcha but this is not stopping them.  

What can I do to stop these annoying e-mails?

 

Looking from our site there is no one on the site at the time of sending so I cannot block the IP, I do not know how they are doing it but please please please need some help!!

 

Is there a way we can capture the IP of where the form is sent to? do they use multiple IP addresses??

 

I am at a loss

 

Cheers

 

Please share a link to this page


Sincerely yours, CS-Cart Support Team

 

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Posted 04 September 2018 - 12:48 PM #4

Please share a link to this page

We have taken the form off of the page but I can re-instate it for testing purposes?



 

Posted 05 September 2018 - 08:57 AM #5

We have taken the form off of the page but I can re-instate it for testing purposes?

 

Yes, please


Sincerely yours, CS-Cart Support Team

 

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Posted 05 September 2018 - 08:55 PM #6

Assume you are running Google Recaptcha???


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Posted 05 September 2018 - 11:49 PM #7

Assume you are running Google Recaptcha???

 

We had the CS cart captch activated, we have tried to install the google recaptcha but failed. We are not good with changing things in the back end and there are only 2 of us that work here so no IT Department



 
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Posted 06 September 2018 - 06:12 AM #8

We had the CS cart captch activated, we have tried to install the google recaptcha but failed. We are not good with changing things in the back end and there are only 2 of us that work here so no IT Department

 

Hello!

 

What do you mean by "CS cart captch"? The image with letters and digits?


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Posted 06 September 2018 - 06:16 AM #9

Hello!

 

What do you mean by "CS cart captch"? The image with letters and digits?

Yes thats the one 



 
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Posted 06 September 2018 - 06:17 AM #10

Yes thats the one 

 

It is not very strong. Please try to install Google Recaptcha again.


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Posted 06 September 2018 - 07:37 AM #11

Did you try to increase complexity of the built-in capture?


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  • tbirnseth
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Posted 06 September 2018 - 07:23 PM #12

What version of cs-cart are you running?  There are 3rd party addons for earlier versions of cs-cart that will apply Google Recaptcha.

There are adequate instructions within the addon settings to tell you how to set it up at Google and what validation needs to happen for it to be properly enabled.


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