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  • MikeMcM
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Posted 29 August 2018 - 02:07 AM #1

I have been trying for over a week to get a response from Cs-Cart to recover my password to the HelpDesk site. Numerous requests have been unanswered. Is there any other way to do this or to maybe get their attention and get an answer? 



 
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Posted 29 August 2018 - 06:15 AM #2

Try to PM the following user

 

https://forum.cs-car...8-cs-cart-team/


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  • MikeMcM
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Posted 29 August 2018 - 12:34 PM #3

Thank you. I will give it a try.



 

Posted 06 September 2018 - 07:06 PM #4

So I went to log in to my Helpdesk account to purchase a year of upgrade and I'm told I have to reset my password. They say they have sent me an email with instructions, but it hasn't happened. No email.

 

Done this twice and still no email. Now what?



 
  • MikeMcM
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Posted 06 September 2018 - 09:46 PM #5

I had the same issue. I finally got a response by messaging the SALES dept. Tech support never did contact me. 



 

Posted 07 September 2018 - 08:19 AM #6

We do not provide Help desk passwords via forum. If your mail server rejects emails from sales@cs-cart.com, you can check your spam filters and ask to send the password from another email (send request to sales@cs-cart.com, this is the main Help desk email address).


Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation


 
  • MikeMcM
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Posted 10 September 2018 - 10:42 PM #7

I was trying to use the "forgot password" option as instructed. I never got any response. And yes, I did check my spam filter.