Should be in design/backend/templates/views/orders/details.tpl
But you should check to see if any addons on your site have any override hooks for orders:shipping_info by looking in the design/backend/templates/addons/[ADDON]/hooks/orders/shipping_info.override.tpl
Should be in design/backend/templates/views/orders/details.tpl
But you should check to see if any addons on your site have any override hooks for orders:shipping_info by looking in the design/backend/templates/addons/[ADDON]/hooks/orders/shipping_info.override.tpl
The theme doesn't matter on the backend.
Thanks for the quick reply, I have tried to edit that template but no luck, Cleared cache and no changes. I even added som
/p> test text to see if it appears and it doesnt.
There are no overrides so unsure what is happening,
You might have ownershp/permissions problems on your site. Try going into your cpanel file manager and either deleting the var/cache directory or renaming it to var/cache1
Try to print something outside of the shipping hook, for example, at the beginning of the file, to be sure that the whole file is not overridden.
Hi Thanks for getting back to me. I have tried the above but it isn't working. I didn't think that the theme would matter as it is a backend issue but it seems to be the case.
I have also tried switching to the inbuilt responsive theme to test it but still no joy. I added
test text
in a number of places but none displayed in the backend
any suggestions as to where the file may be overwritten or has it changed for 4.8.1?