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Issue After Upgrade To 4.8 Thanks Cs Cart For Their Ridiculous Support Rate Topic   * * * - - 2 votes

 

Posted 09 August 2018 - 11:21 AM #1

We recently had upgraded our CS cart version to 4.8. Everything worked well but we could not login to admin panel, we wrote an email to CS cart to help out but didn't get any response from them and we could not keep the website under maintenance as it was a live website.

After rolling back the upgrade we were continuously noticing a notice which says "NoticeA new version of CS-Cart is available. If you want to upgrade to the latest version now, click here"

On clicking on the Click Here button it takes to a new page and says "No upgrades currently available" We then clicked on "Refresh Packages List" the a message pops out saying "Notice No upgrades currently available" 

Again we wrote them and told about the new issue and this time we got an input from them saying that there seems to be an issue on our server and we need to pay them to have a check. We at our own contacted our hosting providers and received a reply within half an hour not like cs cart where we have to wait for a couple of days for a reply, they said that they have check my hosting account and found no issues. but these CS cart guys are still saying that still they need money to help me out.

 

how could it be a server issue. Immediately after purchasing the upgrade pack we tried to upgrade our cs cart version it went smoothly.If it would have been a server issue then it would not have gone in 1st instance?

 

They are just treating their clients a money making machine and nothing else. Seems that they are creating such issues at their own so that they can earn money from your clients by cheating them.

Very bad for CS cart, they might lose their clients this way of cheating



 
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Posted 09 August 2018 - 01:34 PM #2

What version do you see now in the config.php file?

define('PRODUCT_VERSION', '4.8.1');

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Posted 09 August 2018 - 04:12 PM #3

 

What version do you see now in the config.php file?

define('PRODUCT_VERSION', '4.8.1');

its define('PRODUCT_VERSION', '4.3.3');



 
  • johnbol1
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Posted 09 August 2018 - 05:54 PM #4

lesson learned, dont update a live site.

I learned that lesson a long time ago, dont mess with what makes the money, do it dev first then when happy go live


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Posted 10 August 2018 - 05:25 AM #5

 

 

What version do you see now in the config.php file?

define('PRODUCT_VERSION', '4.8.1');

its define('PRODUCT_VERSION', '4.3.3');

 

 

Strange. Please check requests to cs-cart website in the store logs. What do you have in response?


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Posted 10 August 2018 - 07:39 AM #6

Dear, Rishit

 

Issues with upgrade availability are usually server related and require examination. As far as I see, my colleague informed you about this in your Help desk ticket. He also informed you that it is -20 support credits on your account since March 2015.

 

I checked your license once again. Upgrade subscription is active till July 30, 2019, so the upgrade to current version should be available.

 

You can examine this issue yourself, if necessary. Check CS-Cart logs and find the request that is sent to CS-Cart server to check if the upgrade is available. Check the upgrade server response.


Sincerely yours, CS-Cart Support Team

 

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Posted 10 August 2018 - 07:43 AM #7

But why to pay you before investigation, if there is no issue at our server side then also you will digest our money. I asked your support person to mail me the details which need to be checked at our server end so that we can get it checked with our hosting company and can rectify them but no revert on that, it shows that you are not there to help us, you just want to earn from us and nothing else.

Dear, Rishit

 

Issues with upgrade availability are usually server related and require examination. As far as I see, my colleague informed you about this in your Help desk ticket. He also informed you that it is -20 support credits on your account since March 2015.

 

I checked your license once again. Upgrade subscription is active till July 30, 2019, so the upgrade to current version should be available.

 

You can examine this issue yourself, if necessary. Check CS-Cart logs and find the request that is sent to CS-Cart server to check if the upgrade is available. Check the upgrade server response.



 

Posted 10 August 2018 - 08:00 AM #8

But why to pay you before investigation, if there is no issue at our server side then also you will digest our money. I asked your support person to mail me the details which need to be checked at our server end so that we can get it checked with our hosting company and can rectify them but no revert on that, it shows that you are not there to help us, you just want to earn from us and nothing else.

 

My colleague asked you to purchase support credits since there is already -20 credits on your account. You can start examination by checking the CS-Cart log as eComLabs suggested.


Sincerely yours, CS-Cart Support Team

 

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Posted 10 August 2018 - 08:07 AM #9

Strange. Please check requests to cs-cart website in the store logs. What do you have in response?

Hi,

The log are as bellow :

Requests (http/https request)
URL: http://updates.cs-cart.com/index.php
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number=CS-CART-*'
  Khandelwal Rishit — 10/08/2018, 13:28 Requests (http/https request)
URL: http://updates.cs-cart.com/index.php
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number=CS-CART-*'
  Khandelwal Rishit — 10/08/2018, 13:28 Requests (http/https request)
URL: http://updates.cs-cart.com/index.php
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number=CS-CART-*'
  Khandelwal Rishit — 10/08/2018, 13:28 Requests (http/https request)
URL: http://cs-commerce.com/validator.php
Request: 'api=v2&domain=www.chocokick.com&addon=csc_tracknumber_barcode'
  Khandelwal Rishit — 10/08/2018, 11:05


Edited by CS-Cart team, 10 August 2018 - 10:04 AM.
license key removed


 
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Posted 10 August 2018 - 09:20 AM #10

Maybe remove your license number...


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Posted 10 August 2018 - 11:18 AM #11

We have turn the development mode off and then the logs are as bellow:

-------------------------------

Requests (http/https request)
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number= '
  Khandelwal Rishit 10/08/2018, 16:44
Requests (http/https request)
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number= '
  Khandelwal Rishit 10/08/2018, 16:44
Requests (http/https request)
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number= '
  Khandelwal Rishit 10/08/2018, 16:44
Requests (http/https request)
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number= '
  Khandelwal Rishit 10/08/2018, 16:44
Requests (http/https request)
Request: 'dispatch=product_updates.check_available&request=%3C%3Fxml+version%3D%221.0%22+encoding%3D%22UTF-8%22%3F%3E%3CRequest+action%3D%22check_license%*****Ctoken%3E2225010411%3C%2Ftoken%3E%3Cstore_key*****www.chocokick.com%3C%2Fstore_ke***Cdomains%3Ewww.chocokick.com***2Fdomains%3E%3Clicense_number%***********License_number********************3Cproduct_status%3E%3C%2Fproduct_status%3E%3Cproduct_build%3E%3C%2Fproduct_build%3E%3Cedition%3EULTIMATE%3C%2Fedition%3E%3Clang%3EEN%3C%2Flang%3E%3Cstore_uri%3Ehttp%3A%2F%2Fwww.chocokick.com%2F%3C%2Fstore_uri%3E%3Csecure_store_uri%3Ehttps%3A%2F%2Fwww.chocokick.com%2F%3C%2Fsecure_store_uri%3E%3Chttps_enabled%3EY%3C%2Fhttps_enabled%3E%3Cadmin_uri%3Ehttp%3A%2F%2Fwww.chocokick.com%***p%3C%2Fadmin_uri%3E%3Cstore_ip%3E123.136.176.102%3C%2Fstore_ip%3E%3C%2FRequest%3E'
  Khandelwal Rishit 10/08/2018, 16:43
Users (session)
User: Rishit Khandelwal;  (#1)
  Khandelwal Rishit 123.136.176.102 10/08/2018, 16:43
Requests (http/https request)
Request: 'dispatch=product_updates.get_available&ver=4.3.3&edition=ULTIMATE&license_number= '********


 
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Posted 10 August 2018 - 01:19 PM #12

Response section is empty?

 

http://prntscr.com/kh26ke


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Posted 10 August 2018 - 01:33 PM #13

Response section is empty?

 

http://prntscr.com/kh26ke

Thanks but what does it mean and how to solve the issue. please elaborate



 
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Posted 10 August 2018 - 04:28 PM #14

He means that for every Request there should be a Response.

 

If you're trying to upgrade to 4.8.x and your config is showing 4.3.3, you have a serious issue which is not going to be solved with a simple answer from the forum.



 

Posted 10 August 2018 - 05:12 PM #15

He means that for every Request there should be a Response.

 

If you're trying to upgrade to 4.8.x and your config is showing 4.3.3, you have a serious issue which is not going to be solved with a simple answer from the forum.

Hmmm. Not an issue then. I'm ok with my current version. I may go with any other software available in market.



 
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Posted 13 August 2018 - 05:53 AM #16

Do not take hasty decisions. But remember that this is community forum


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Posted 13 August 2018 - 06:40 AM #17

Do not take hasty decisions. But remember that this is community forum

Have to because whenever I required a help from CS cart peoples they demanded for money doesn't matter if the problem was at their end. Its not a professionalism. Don't know when but they silently have debited my account with 20 support points, no information was given about the charges before debiting my account.



 

Posted 13 August 2018 - 07:01 AM #18

Have to because whenever I required a help from CS cart peoples they demanded for money doesn't matter if the problem was at there end. Its not a professionalism. Don't know when but they silently have debited my account with 20 support points, no information was given about the charges before debiting my account.

 

I checked your last ticket in HD and as far as I see, my colleague already explained when and why support credits were charged. Last time support credits were charged in 2015 for examination of the issue that was caused by third-party payment processor.


Sincerely yours, CS-Cart Support Team

 

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Posted 13 August 2018 - 07:13 AM #19

I checked your last ticket in HD and as far as I see, my colleague already explained when and why support credits were charged. Last time support credits were charged in 2015 for examination of the issue that was caused by third-party payment processor.

But instead charging a client silently you should inform him advance that this task going to charge him!  NO!  you don't!



 

Posted 13 August 2018 - 08:18 AM #20

But instead charging a client silently you should inform him advance that this task going to charge him!  NO!  you don't!

 

We can do that if there is some serious issue in the store. For example if the store is not working completely or orders cannot be placed (like the case with third-party payment that I mentioned). In such cases we usually resolve the issue first to save time.

 

If you want to post a request so that support credits are not subtracted from your technical support account until you confirm your consent to the ticket estimation, you should create new support ticket with Request status and clear the I agree with your ticket cost estimation check box when posting a ticket.


Sincerely yours, CS-Cart Support Team

 

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