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Your Help Desk Account May Be Compromised Email Rate Topic   - - - - -

 
  • E.Qi.Librium
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  • Join Date: 05-Sep 09
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Posted 01 August 2018 - 02:45 PM #1

Since I received this email from helpdesk urging me to change the password, I followed the instructions and no recovery password email is sent to me, I've done this dozens of times now with no luck. I'm locked out of helpdesk, the sistem does not send me a new password or let me enter with a new one, is there any way to solve this? I've already emailed cs-cart but to answer either.

 

The email sent goes like this (but I guess everybody received one :rolleyes: ):

 

"Hello. There have been several attempted attacks on our Help Desk recently. That's why we have replaced account passwords with randomly-generated ones, which nobody knows. Please change your password to something different from what you've been using (Help Desk will require it when you sign in) and change or disable any access credentials to your store or server that you provided to our technical support."

 

 

Thanks,

Tania


4.3.9  


 
  • kogi
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Posted 01 August 2018 - 09:10 PM #2

Edit:
Huh. Followed link looks real. I didn't receive any such email. Weird
find / -type f -name '*.base' -exec chown kogi.kogi {} \;

 

Posted 02 August 2018 - 06:12 AM #3

Since I received this email from helpdesk urging me to change the password, I followed the instructions and no recovery password email is sent to me, I've done this dozens of times now with no luck. I'm locked out of helpdesk, the sistem does not send me a new password or let me enter with a new one, is there any way to solve this? I've already emailed cs-cart but to answer either.

 

The email sent goes like this (but I guess everybody received one :rolleyes: ):

 

"Hello. There have been several attempted attacks on our Help Desk recently. That's why we have replaced account passwords with randomly-generated ones, which nobody knows. Please change your password to something different from what you've been using (Help Desk will require it when you sign in) and change or disable any access credentials to your store or server that you provided to our technical support."

 

 

Thanks,

Tania

 

Please check the Spam directory and if there are no emails there, contact us via sales@cs-cart.com


Sincerely yours, CS-Cart Support Team

 

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  • E.Qi.Librium
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Posted 03 August 2018 - 09:13 AM #4

 

 

Please check the Spam directory and if there are no emails there, contact us via sales@cs-cart.com

 

I've sent you 2 emails already, no reply, tried to recover the password in 3 different browsers, no result. Your emails are not blacklisted, they have allways been received, otherwise I would not have receive this warning email anyway...


4.3.9  


 

Posted 07 August 2018 - 01:08 PM #5

I've sent you 2 emails already, no reply, tried to recover the password in 3 different browsers, no result. Your emails are not blacklisted, they have allways been received, otherwise I would not have receive this warning email anyway...

 

Please PM me your email address if you still did not receive a reply.


Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation