Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

404 Page At Checkout Rate Topic   - - - - -

  • johnbol1
  • Never Re
  • Members
  • Join Date: 23-Feb 10
  • 4444 posts

Posted 30 July 2018 - 05:10 PM #1

Had a customer call today but I think it may be happening more often as orders seem to have dropped some.


As they progress from choosing credit card payment anf hit continue which shoudl take them to the payment processor "sagepay" they get 404.

I also asked the to try using telephone payment which also went to a 404.

I tried gathering info from customer but they werent able to give the the exact url, only that they were using safari on a mac. I have tried on a test tool but seems to work ok.


Any ideas anyone ?

Custom printed hi visibility clothing sale the UK's online hivis safety shop

  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 11174 posts

Posted 30 July 2018 - 06:21 PM #2

More than likely an addon is failing that works off of that step r the 'summary' page.  Do you know if the payment has been placed?  Generally addons work post-payment, but some may try to do their thing before payment since payment may leave site and not return until summary.


Can you want it in browser inspector and see what page is generating the 404?

EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.

  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 18798 posts

Posted 31 July 2018 - 05:36 AM #3

What do you see in the server error logs?

GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.