New Profile Fields Not Saving Information

Hi there,

I am fairly new to working with the more intricate functionality of CS-Cart and I am the process of creating a new store.

I am hoping to add 'Business Name' to the billing and shipping addresses for invoices etc.

The issue I am having is that my new profile field is not saving the users information. It works on the demo site so I am lost.

Would greatly appreciate any help or direction.

Thanks

Where are you expecting to see the Business name value? Is it not in the data on the profiles page?

There is no direct answer but someone else posted the issue in bug tracker. https://forum.cs-cart.com/tracker/issue-7264-custom-profile-fields-dont-save/

Thanks for getting back to me! I created the custom text input profile field and have assigned it to both billing and shipping information.

The box then shows up in the customer profile page as intended above all other address info.

The issue is when I enter a value and save the change it does not save the content of the new business name profile field.

In other words its blank.

All other default profile fields update any changes as intended.

Did you try to create another new profile field and check?

Yes I have tried with multiple different fields and non of them save info.

Could this be linked to using a third party theme?

Yes I have tried with multiple different fields and non of them save info.

Could this be linked to using a third party theme?

Possibly theme related but if you're seeing the label and the input then probably would be something on the backend (maybe addon that does something with profiles).

You might try looking for your label in the cscart_profile_field_descriptions table and then use that 'object_id' to find any data in the cscart_profile_fields_data table. That will tell you if the data is being saved but not displayed or not saved.

Yes I have tried with multiple different fields and non of them save info.

Could this be linked to using a third party theme?

What CS-Cart version do you use?

Thanks for everyone who replied. The good people at CS-Cart have sorted it for me reporting the below.

The problem was in the modified file profile_fields.tpl. We have added some changes in it, and now it is working correctly.

So was it their bug or did you have custom changes in the profile_fields.tpl that broke it?

Its not something I have touched however I was using a third party theme which is suspect had made changes to the file.

I have same problem. Company Name field not saving . Anyone know why. I have updated version too.

I have same problem. Company Name field not saving . Anyone know why. I have updated version too.

Are you using a 3rd party theme? If so, which? Try contacting the vendor.

Are you using a 3rd party theme? If so, which? Try contacting the vendor.

Company Name does not save in admin side or customer side. why would theme matter?

Company Name does not save in admin side or customer side. why would theme matter?

Okay, you didn't mention that your custom field was not saving in admin. What version of cs-cart are you running? Do you have any 3rd party addons that work with profile fields? If so, try disabling them and see if problem persists.