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Image Issues After 4.8.1 Rate Topic   - - - - -

 
  • grafis
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  • Join Date: 12-Jan 11
  • 144 posts

Posted 18 July 2018 - 12:14 AM #1

Customer tried adding a new image to an existing product with 4.8.1 (new drag n drop image feature in the admin) - they moved it to be the primary image (far left, biggest) and some existing images disappeared. So they tried again and more images were deleted - now there are zero images and no upload button - just a blank gray field titled Images.

 

So they cloned the product, and viola images magically re-appeared. But the primary image (in the admin) doesn't display for users, but users do see a primary image that doesn't exist in the admin. Either the new image thingy is buggy or I suspect some corruption in this product - any tips on how/where to look? Two other products were updated with new image - no issue. 

 

 

Attached Thumbnails

  • noup.png

CS-Cart 4.7.1


 

Posted 06 August 2018 - 03:13 PM #2

I have a similar issue. Is there any solution?



 
  • grafis
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Posted 07 August 2018 - 11:43 PM #3

I paid for support - they changed entries in the  cscart_images_links table, image_id and detailed_id for the affected products. 


CS-Cart 4.7.1


 

Posted 08 August 2018 - 07:59 AM #4

The issue could appear if the product does not have any images, but thumbnails were uploaded manually. If that is the case, please apply the fix from the attached .diff file.

 

Attached File  d87626b5f9dab3565db8aa23a67f66c9ddac2425.diff   1008bytes   20 downloads

 

The fix will be included in version 4.8.2

 

You can find an instruction on how to apply the fix in our documentation:

 

https://docs.cs-cart..._diff_file.html

 

I paid for support - they changed entries in the  cscart_images_links table, image_id and detailed_id for the affected products. 

 

The issue was confirmed as a bug, so we refunded support credits charged in your ticket.


Sincerely yours, CS-Cart Support Team

 

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