Service Unavailable

Hello All -

There's an issue am having with my website and this happens VERY sporadically. I noticed that whenever I try to save a particular page, I get an error message "Service Unavailable. Sorry, service is temporarily unavailable." (see attached) However this only happens when I try to save certain pages in my cs cart admin panel. I read somewhere that I need to increase upload_max_filesize, I tried increasing that from 128M to 512M and then to 1000M and that did not fix the problem. Issue still persists.

Again this issue only comes up when hit "save" after working on a page. I'm using Cs Cart ver. 4.2.2

Please any help and/guidance on this will be greatly appreciated!

Thanks!

Right click the service unavailable page and then select "inspect". The html should contain a comment with the PHP error message that is causing the exception. It will lead you to the problem.

Here's the error message. I have NO idea how to approach this:

Either your database needs to be repaired or you have some other problem. 'level' is part of the cscart_categories schema in the standard distribution.

Your CS-Cart version does not contain level column in the cscart_categories table. It was added later. Looks like you have 3rd party addons which work with categories. They can cause such issues

How do I know which 3rd party addons are causing the problem then? I have NO idea what's going on and how to fix.

If you have shell access to your site, you may be able to

grep -R "SELECT.*level' FROM ?:categories" app/addons

And see what comes back.

I have NO idea how to use Shell commands. I can only do Cpanel or FTP edits.

How do I know which 3rd party addons are causing the problem then? I have NO idea what's going on and how to fix.

Check addons which work with categories and disable them one by one

Hello All,

I'm getting an error message when I try to create a new product on the backend. Service Unavailable message. What could be the issue? I'm using Cs Cart ver 4.2.2

Right click that page and select "inspect". Look at the source code and the PHP error you encountered is probably listed as a comment.

Alternatively, you can look at your PHP error_log file.

Hi, my site cannot be reviewed by cell phone. giving the error msg, service unavailable. PC browser is fine.

Suggest you review your PHP error_log and your site's access_log to determine what'a failing when you access via your phone's browser.

Hi, my site cannot be reviewed by cell phone. giving the error msg, service unavailable. PC browser is fine.

Please share URL of your website