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Notifications In Selected Currency Rate Topic   - - - - -

 
  • Mr.Croquet
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Posted 09 July 2018 - 04:21 AM #1

Our site has been configured with 2 currencies - USD (designated as primary currency) and CAD. Since we went 'Live', the customers who purchased items after selecting CAD are getting their e-mail notifications showing their order in USD.

 

Can this be changed so Canadian customers will be notified in CAD? Or at the very least, when a customer completes their check-out in CAD, they, and I would like to know their e-mail will show their purchase in CAD. It would save a lot of confusion for the customer.

 

FYI - The cart and check-out pages show CAD when it's been selected.

 



 
  • eComLabs
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Posted 09 July 2018 - 06:11 AM #2

It should work in the described way out of the box since selected currency is stored in database with order data. Try to contact support team with this issue


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  • Mr.Croquet
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Posted 10 July 2018 - 03:00 AM #3

Thanks eComLabs. There is very little in the documentation on this so your affirmation that it SHOULD be displaying the selected currency in the e-mails is good news. I've asked the question of tech support and am awaiting a reply.



 
  • tbirnseth
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Posted 10 July 2018 - 04:37 PM #4

Order based notifications TO THE USER will occur in the currency that was selected when the order was placed.  I believe admin will see order notifications in the primary currency of the store.


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