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Posted 30 May 2018 - 05:50 PM #1

I have a customer who's cart becomes empty on checkout. The items are there when they view their cart but becomes empty on going to checkout. I cannot replicate it.

Suggestions?


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  • johnbol1
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Posted 30 May 2018 - 06:10 PM #2

ask them to check what browser and version they use, possibly an old version of ie, and a compatibility mode issue


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  • lsublimes
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Posted 03 April 2019 - 09:37 AM #3

Hi,

I have exactly the same problem, every months I have a client that call me with this problem and I can't solve this, and the biggest problem is that the payment method used by the client is paypal so I can't create the order in the backoffice for the client pay after.

Please can someone help with this error?



 
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Posted 03 April 2019 - 01:43 PM #4

Hi,

I have exactly the same problem, every months I have a client that call me with this problem and I can't solve this, and the biggest problem is that the payment method used by the client is paypal so I can't create the order in the backoffice for the client pay after.

Please can someone help with this error?

 

Why you can not create the order in the backoffice for the client pay after?


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Posted 03 April 2019 - 03:33 PM #5

Why you can nott create the order in the backoffice for the client pay after?

 

I can create the order in the backoffice, but how the client pay this order by Paypal? The cs-cart dont have solution to pay the order after has been done by the administrator in the backoffice.

 

The unique solution to pay with Paypal is doing the order in the front office but like I said the client can't finish the order because when go from cart to checkout the cart goes empty.



 
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Posted 04 April 2019 - 05:13 AM #6

Please read about repay functionality

 

https://docs.cs-cart...llow_repay.html


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Posted 04 April 2019 - 08:42 AM #7

Please read about repay functionality

 

https://docs.cs-cart...llow_repay.html

 

Thanks, this is the solution for my problem.

Best regards.