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Cart Error Http Error 500 Rate Topic   - - - - -

 
  • Mr.Croquet
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Posted 24 April 2018 - 11:43 PM #1

We've just recently made our cart 'Live' on a secure server. Today was the first full day of operation. Most seems to be working as it should, with one exception.

 

When I click to view the contents of the cart, I get the attached error message Http error 500. I've been able to check out completely, just not view the cart contents.

 

Any thoughts on where to look?

Attached Thumbnails

  • Http-500-error.jpg


 
  • martfox
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Posted 25 April 2018 - 12:04 AM #2

Most 500 errors are server-side errors. There are lots of reasons why your site might be serving a 500 error, but these are the most common:

 

  1. Permissions Error. In most cases, a 500 Internal Server Error is due to an incorrect permission on one or more files or folders. In most of those cases, an incorrect permission on a PHP and CGI script is to blame. These should usually be set at 0755 or 0777 for folders and 644 or 666 for files (it depends on your server configuration).
     
  2. PHP Timeout
     
  3. Error in .htaccess. While not as common, be sure to check that your site's .htaccess file is properly structured.

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  • tbirnseth
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Posted 25 April 2018 - 01:25 AM #3

check your php error_log file for related errors.


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  • Mr.Croquet
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Posted 25 April 2018 - 02:08 AM #4

Wow! Thanks for that - both Martfox and EZ.

 

To Martfox - I have to ask if it would be wise to open a ticket to have tech support look at the permissions of the files & folders. Although I'm familiar with changing permissions of both, I don't have a clue as to what the permissions should be and which files & folders I need to be looking at.

 

How would I know if the htaccess file is properly structured?

 

To EZ - Where will I find the php error_log file?



 
  • poppedweb
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Posted 25 April 2018 - 04:52 AM #5

Wow! Thanks for that - both Martfox and EZ.

 

To Martfox - I have to ask if it would be wise to open a ticket to have tech support look at the permissions of the files & folders. Although I'm familiar with changing permissions of both, I don't have a clue as to what the permissions should be and which files & folders I need to be looking at.

 

How would I know if the htaccess file is properly structured?

 

To EZ - Where will I find the php error_log file?

 

You may find the exact instructions for the permissions overhere https://docs.cs-cart...tall/nginx.html


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  • martfox
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Posted 25 April 2018 - 06:39 AM #6

Wow! Thanks for that - both Martfox and EZ.

 

To Martfox - I have to ask if it would be wise to open a ticket to have tech support look at the permissions of the files & folders. Although I'm familiar with changing permissions of both, I don't have a clue as to what the permissions should be and which files & folders I need to be looking at.

 

How would I know if the htaccess file is properly structured?

 

PM sent.


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  • eComLabs
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Posted 25 April 2018 - 07:26 AM #7

If PM me temporary access, our specialists can check the issue


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  • tbirnseth
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Posted 25 April 2018 - 05:04 PM #8

Wow! Thanks for that - both Martfox and EZ.

 

To Martfox - I have to ask if it would be wise to open a ticket to have tech support look at the permissions of the files & folders. Although I'm familiar with changing permissions of both, I don't have a clue as to what the permissions should be and which files & folders I need to be looking at.

 

How would I know if the htaccess file is properly structured?

 

To EZ - Where will I find the php error_log file?

The location of the error_log is server/php_config dependent.  Generally it is is the root of your store.  But you should be able to access via your hosting admin panel.


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