[cartrover-will]

We are offering an In-Store Pickup shipping option. When this is selected the customer is still asked to enter their Shipping address, which can be confusing.

 

Is there a way to hide the shipping address portion for certain ship methods like this since it's not needed, but still show it for other ship methods?

[jamesg]

This seems to still be the case at end of 2020. Very confusing for customers to have to put a delivery address in for store collection. Also when setting up a pickup point you have to put in the Country, County and City. i Presume the delivery address would change to these fields when the pickup is selected but it doesn't, on my store anyway. 

[eComLabs]

Please check shipping method settings

 

https://prnt.sc/v6t54c

[jamesg]

Please check shipping method settings

 

https://prnt.sc/v6t54c

Thanks. tried that ticked and unticked but doesn't seem to make any difference.

[eComLabs]

Works for me

 

https://prnt.sc/v74eib

 

https://prnt.sc/v74etp

[jamesg]

Works for me

 

https://prnt.sc/v74eib

 

https://prnt.sc/v74etp

 

Thanks. mine doesn't do that for some reason. however it the big "Deliver To - city - state- country"  that i find confusing. Why have that there if its store pickup? that shows on both of your screen shots.

[jamesg]

Works for me

 

https://prnt.sc/v74eib

 

https://prnt.sc/v74etp

 

thanks for taking the time to reply.

If my checkout isn't working as it should is there a way to restore the checkout page?

Thanks

[jamesg]

I also notice my shipping methods use a radio select group where on the demo page they are more like buttons.

have contacted support but got a message back that they are busy. 

[eComLabs]

What CS-Cart version do you use? Do you have the "Step-by-Step Checkout [Deprecated]" module enabled?

[jamesg]

What CS-Cart version do you use? Do you have the "Step-by-Step Checkout [Deprecated]" module enabled?

Hi. All latest updates are installed so is latest version and step by step module is on.
There are a few things on my checkout not working properly.

1: the send order button price doesn’t update when changing shipping method (unless the page is manually refreshed.
2. The pickup store location has show as list instead of map but map still displays
3. Don’t require customers address is ticked for store pickup but is not hidden

Site is www.theboatyardgallery.ie

Thanks

[eComLabs]

I am afraid, mentioned functionality works with new checkout only. Step-by-Step Checkout is not updated anymore

[jamesg]

I am afraid, mentioned functionality works with new checkout only. Step-by-Step Checkout is not updated anymore

I thought i was using new checkout. Have latest version installed. I do i disable step by step checkout?
Thanks

[jamesg]

Sorry I meant step by step module is disabled.

I am using new checkout but still have the above problems. don't know why shipping methods use radio boxes but all other parts of checkout look correct

[jamesg]

 

[eComLabs]

Sorry I meant step by step module is disabled.

I am using new checkout but still have the above problems. don't know why shipping methods use radio boxes but all other parts of checkout look correct

 

Most possibly 3rd party module does it. Please disable all 3rd party addons related with shipping and check the result

[jamesg]

Most possibly 3rd party module does it. Please disable all 3rd party addons related with shipping and check the result

 

No third party addons relating to shipping. 

[eComLabs]

Anyway it is required to examine the issue. Non-default template is used somewhere

[jamesg]

Anyway it is required to examine the issue. Non-default template is used somewhere

Have a ticket in with Helpdesk so hopefully they will be able to help soon.

 

Appreciate you taking the time to help. im looking for a small custom smarty script or customisation doing. will contact you for a quote. regards