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500 Error Is Happen When Try To Login Admin Rate Topic   - - - - -

 
  • mnishibo
  • Newbie
  • Trial users
  • Join Date: 10-Apr 17
  • 2 posts

Posted 01 March 2018 - 02:25 PM #1

Dear everyone

 

Hope someone has same issue...

 

I'm using cs-cart v4.3.6 multi-vendor.

It is working well until this morning.

 

But, we met 500 error page when we try to login to admin page now.

Issue is not happen on vendor login, and issue is not happen on frontpage login either.

Issue is happen only on admin login.

 

I tried to process "change password".

I can receive notice mail with password web link.

Then, I click link. but I met 500 error page again when access "change password link"

 

Can someone advice possible root cause?

Any advice is welcome.

 

Thanks a lot.



 

Posted 02 March 2018 - 06:53 AM #2

Please check your server error log. 500 errors should be logged

 

Dear everyone

 

Hope someone has same issue...

 

I'm using cs-cart v4.3.6 multi-vendor.

It is working well until this morning.

 

But, we met 500 error page when we try to login to admin page now.

Issue is not happen on vendor login, and issue is not happen on frontpage login either.

Issue is happen only on admin login.

 

I tried to process "change password".

I can receive notice mail with password web link.

Then, I click link. but I met 500 error page again when access "change password link"

 

Can someone advice possible root cause?

Any advice is welcome.

 

Thanks a lot.


Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation


 
  • mnishibo
  • Newbie
  • Trial users
  • Join Date: 10-Apr 17
  • 2 posts

Posted 02 March 2018 - 10:06 AM #3

Dear CS-Cart team

Thank you for your advice.

 

After check server error log, we found one addon(personal coupon codes) make this issue.

We are still not sure why this addon make issue suddenly. It could work until yesterday morning.

 

Anyway, after disable this addon manually. issue is fixed.

 

BRs



 

Posted 05 March 2018 - 06:30 AM #4

Glad to hear that. We recommend to contact the add-on developer regarding this issue.

 

Dear CS-Cart team

Thank you for your advice.

 

After check server error log, we found one addon(personal coupon codes) make this issue.

We are still not sure why this addon make issue suddenly. It could work until yesterday morning.

 

Anyway, after disable this addon manually. issue is fixed.

 

BRs


Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation