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Shipping totals incorrect - for exact same order. WTF Rate Topic   - - - - -

 

Posted 20 December 2007 - 06:24 AM #1

A customer came to my store and tried to order the following item, three times. they received an error at the credit card processing stage, because i have not enable it and the store is currently not launched to the public yet. Although it is showing up in search engines and gets a small amount of traffic.


Subtotal: $898.80
Shipping cost: $19.95
Including taxes:
· GST 10% $83.52
Payment surcharge: $13.64
Order Total: $959.67




Subtotal: $898.80
Shipping cost: $19.95
Including taxes:
· GST 10% $83.52
Payment surcharge: $13.64
Order Total: $946.03



Subtotal: $898.80
Shipping cost: $19.95
Including taxes:
· GST 10% $83.52
Payment surcharge: $13.64
Order Total: $932.39


Order #123 by customer xxx for $959.67
on 20 Dec 2007, 06:49 AM

Order #122 by customer xxx for $946.03
on 20 Dec 2007, 06:48 AM

Order #121 by customer xxx for $932.39
on 20 Dec 2007, 06:47 AM



removed customer actual name


A52V03 each order is for the same item, with the same shipping, with the same tax amount. I have no discount or coupon codes enabled - YET the totals are different - HOW and WHY is this able to happen ???????????????????????

--- added:
the initial order is the correct amount. (order:121)

Subsequent orders have kept some amount to charge the customer in the cart. The second order added: the amount of the payment surcharge to the order.

So one can summise that the payment surcharge has got some problem with, placing multiple orders via cc, when the order is not fully completed with the cc gateway. - and the customer tries to do the same order again.

 

Posted 20 December 2007 - 06:32 AM #2

The order is technically placed on the system, so the next order the customer makes should never retain and double or more the payment surcharge amount.

Of course this is when the cc gateway is not setup correctly. However i dont think this situation should ever occur.

 
  • S-Combs
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Posted 22 December 2007 - 10:48 AM #3

Seems to be multiplying the surcharge by the amount of orders placed. This should be reported as a bug


Order #121
Subtotal: $898.80
Shipping cost: $19.95
Including taxes:
· GST 10% $83.52
Payment surcharge: $13.64 (x1)
Order Total: $932.39


Order #122
Subtotal: $898.80
Shipping cost: $19.95
Including taxes:
· GST 10% $83.52
Payment surcharge: $13.64 (x2)
Order Total: $946.03


Order #123
Subtotal: $898.80
Shipping cost: $19.95
Including taxes:
· GST 10% $83.52
Payment surcharge: $13.64 (x3)
Order Total: $959.67


EDIT: Nevermind, I now see it was fixed already in the Bug Tracker # 619
Secure Cart Hosting
[CS-Cart Optimized Solutions and Server Management]

 
  • jobosales
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Posted 22 December 2007 - 09:03 PM #4

This issue is fixed according to Bug Tracker. See item #619 for fix.

http://forum.cs-cart...iew&vbug_id=619

Bob
CS-Cart 2.0.14 (testing)

 
  • Darius
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Posted 05 May 2009 - 10:21 AM #5

I experience same problem when customer try to pay failed order again from

index.php?target=orders

The code does not match to SP3 is there other solution?