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Free Add-On By Webkul: Uvdesk- Cs-Cart Free Helpdesk Ticket System Rate Topic   - - - - -

 
  • webkul
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Posted 30 January 2018 - 11:14 AM #1

Hello Friends,

 

We are glad to present you the free add-on UVDesk- CS-Cart Free Helpdesk Ticket System for you CS-Cart & Multi-Vendor Store.

 

Overview :

 

UVdesk – CS-Cart Free Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.
 
A ticketing system keeps the Records of previous communications with each customer. This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.
 
Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.
 
Now you can integrate UVdesk help-desk cloud Support service with your CS-Cart.
integration-1.jpg
 
Features:
 
-> Integrate UVdesk Helpdesk System with your CS-Cart Store
-> An easy & effective interaction between Admin and Buyers.
-> A well-managed helpdesk system for your CS-Cart site
-> Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account)
-> Store visitors or registered users can raise ticket relating to any concern/issue/ inquiry.
-> Guest customers get registered automatically after raising the ticket.
-> Customers can manage their tickets from the frontend.
-> Store admin can manage all the tickets from the CS-Cart admin panel.
-> Admin can reply to those tickets created by the buyer.
-> Admin can assign an agent to the ticket who will look after the customer issue.
-> Admin/Agent can create or delete or manage the tickets from CS-Cart backend as per the privilege assigned.
-> Admin/Assigned agent/Customers can add attachments to ticket replies.
-> The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
-> Use Upgraded Uvdesk Plans to avail various other features.
-> Improves customer retention and brand image.

 

 

Compatibility :

 

Compatible with CS-Cart & Multivendor 4.5.x, 4.6.x, 4.7.x Needed for any other version? Feel free to contact us at support@webkul.com

 

 

Check out the more details here - https://webkul.com/b...-ticket-system/
 
 
 
We would be happy with any comment and suggestions.
 
Thank You!

 


Webkul Software Pvt. Ltd | support@webkul.com | Offers you :

CS-Cart Addons | Mobikul Mobile App Builder for CS-Cart | AWS Hosting and Speed Optimization Services

Get A Free Quote 


 
  • Flow
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Posted 30 January 2018 - 07:13 PM #2

Looks very good. If I find the time, will test the helpdesk system (we're currently using freshdesk which is good but gets pretty expensive if you need all features).


When life hands you lemons, bring on the Tequila baby!


 
  • webkul
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Posted 31 January 2018 - 06:29 AM #3

Looks very good. If I find the time, will test the helpdesk system (we're currently using freshdesk which is good but gets pretty expensive if you need all features).

Thank you for your kind words.  Sure, Please check it thoroughly once you get the time. It can further be customized as per the user's needs. 

Please feel free to share your views at support@webkul.com


Webkul Software Pvt. Ltd | support@webkul.com | Offers you :

CS-Cart Addons | Mobikul Mobile App Builder for CS-Cart | AWS Hosting and Speed Optimization Services

Get A Free Quote 


 
  • Flow
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Posted 16 May 2018 - 07:51 AM #4

Is UVdesk compliant with the EU's new GDPR?


When life hands you lemons, bring on the Tequila baby!


 
  • webkul
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Posted 31 July 2018 - 07:36 AM #5

Is UVdesk compliant with the EU's new GDPR?

Sorry for the delayed response.Yes, our UVdesk compliant with the EU's new GDPR.

For any further queries please feel free to share your views at support@webkul.com.


Webkul Software Pvt. Ltd | support@webkul.com | Offers you :

CS-Cart Addons | Mobikul Mobile App Builder for CS-Cart | AWS Hosting and Speed Optimization Services

Get A Free Quote