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Updating Customers Email Erases Billing Address Rate Topic   - - - - -

  • IsItFast
  • Senior Member
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  • Join Date: 16-Sep 08
  • 475 posts

Posted 12 January 2018 - 03:17 AM #1

So I have had some problems with random orders coming in without in address information (less than 1% so extremely rare).  I'm not sure if this is related but a customer left out an "o" out of his email address so I went to the order and updated it with the correct email.  When I did, all of their billing and shipping information disappeared from the order.  I can go and type in their address manually when I edit the order but when I hit save it all disappears again (or simply doesn't update it).  Any idea what would cause this?  I am not sure if those two issues are related but would make sense that if a customer decided to update their email it would cause their address information to disappear like I seen.

V4.3.1 with about 10,000 highly customizable products. Several mods done....some of which now come standard with CS now. (Started with V1.3.5)

V3.0 in a few other small stores.