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New Order Email Notification Is Not Working Rate Topic   - - - - -

 
  • tbirnseth
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Posted 22 March 2018 - 04:16 PM #21

I guess I would instrument the curl request somewhere down in the Mailer class to see what the response is.  I believe it it fails (returns false) that it doesn't do a curl_error() to report "why" but simply notes that it failed..  You might want to check if it's false and if so, then do a curl_error() to see what curl had problems with.


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Posted 26 March 2018 - 03:14 PM #22

I have contacted CS-cart support. They said customers could not receive new order email notification because the emails sent from vendors' emails not admin email. And I use Sparkpost SMTP that allow sending emails from sending domain.

 

Anyone has a good solution for this problem?



 
  • tbirnseth
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Posted 26 March 2018 - 06:37 PM #23

Get your smtp provider to allow relay when connection is authenticated.  Otherwise, you'll have to switch to a different provider.

Do note however, that the receiving smtp site may mark you as spam when the sending host doesn't match the from address.  In that case you'd need to update your SPF record for the sending domain to include the domains/ips of your vendors.


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Commercial addons, payment methods and modifications to meet your business and operations needs.


 

Posted 27 March 2018 - 11:40 AM #24

Get your smtp provider to allow relay when connection is authenticated.  Otherwise, you'll have to switch to a different provider.

Do note however, that the receiving smtp site may mark you as spam when the sending host doesn't match the from address.  In that case you'd need to update your SPF record for the sending domain to include the domains/ips of your vendors.

Thanks so much.

I will try my best.



 
  • Angeltown
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Posted 04 August 2018 - 05:04 PM #25

I have contacted CS-cart support. They said customers could not receive new order email notification because the emails sent from vendors' emails not admin email. And I use Sparkpost SMTP that allow sending emails from sending domain.

 

Anyone has a good solution for this problem?

 

We just had a similar problem using Amazon to send emails; all 'from' email addresses must be verified. 

Fairly certain I'm going to simply change the 'from' address for all order confirmations to our store email, especially since our whole team would prefer that anyway. Solution described here: https://forum.cs-car...ll-order-mails/


CS-Cart & CS-Cart Multi-Vendor 4.11.5


 
  • eComLabs
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Posted 17 December 2020 - 01:47 PM #26

I don't know why - not load correct order department email, its really long to debug all OOP code before.

I fix its this code - https://prnt.sc/w4mzxp

And change for admin emails right "$to" email - https://prnt.sc/w4n1vc

its work if settings here the same - https://prnt.sc/w4mhm3

 

Cs-cart please fix it in 4.12.1 version - i was ok before Upgraded.

 

Check Administration -> Notifications -> Administrator notifications -> The "Manage" button


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Posted 19 October 2021 - 05:29 AM #27

I have face this issue 



 
  • FDGWEB
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Posted 23 December 2021 - 09:09 PM #28

This problem seems fixed now in CS-Cart 4.13.1. We encountered it as soon as we upgraded a client to 4.12.1. All other emails sent fine, just not to orders dept.


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