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Problem With Character Encoding In Orders | Cs-Cart Rate Topic   - - - - -

 
  • dpam243
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Posted 19 December 2017 - 12:21 PM #1

Good morning,
 
Same as in the subject - I have a problem with coding characters in orders in the CS-Cart administration panel.
The problem is that it does not display characters like "ą, ę, ć, ł, ó" etc. in orders.
However, after clicking the client, it already shows these characters in its fields.
 
I attach screenshots to better explain the situation.
 
What should I do?
Thank you in advance  :-)
 

 

Attached Thumbnails

  • 1.png
  • 2.png


 
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Posted 19 December 2017 - 12:38 PM #2

Customer name is saved in the order data. Does it appear the same way if you open the detailed page of this order?

 

 

Good morning,
 
Same as in the subject - I have a problem with coding characters in orders in the CS-Cart administration panel.
The problem is that it does not display characters like "ą, ę, ć, ł, ó" etc. in orders.
However, after clicking the client, it already shows these characters in its fields.
 
I attach screenshots to better explain the situation.
 
What should I do?
Thank you in advance  :-)
 

 


Sincerely yours, CS-Cart Support Team

 

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  • dpam243
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Posted 19 December 2017 - 01:33 PM #3

Yes, it also appear in detailed page of orders  :-( 

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  • 3.png


 
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Posted 20 December 2017 - 06:35 AM #4

Yes, it also appear in detailed page of orders  :-(

 

If you edit the order can you re-save the characters properly? Which payment method was used in this order?


Sincerely yours, CS-Cart Support Team

 

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Posted 20 December 2017 - 11:00 AM #5

Yes. If I edit the order, the changed letters are saved correctly.
The payment method is PayPal, payment by bank transfer ... So I do not think it's the fault of the payment method (though I may be wrong).


 
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Posted 20 December 2017 - 12:27 PM #6

There was a known problem like this in early 4.3.x versions when Override customer info option was enabled in PayPal settings.

 

The issue appeared because PayPal is using windows-1252 encoding when sending the data. The issue was fixed in version 4.3.4. If you are using version older then 4.3.4, please upgrade the installation and check if the issue appears again.

 

 

Yes. If I edit the order, the changed letters are saved correctly.
The payment method is PayPal, payment by bank transfer ... So I do not think it's the fault of the payment method (though I may be wrong).

 


Sincerely yours, CS-Cart Support Team

 

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Posted 21 December 2017 - 07:10 AM #7

There was a known problem like this in early 4.3.x versions when Override customer info option was enabled in PayPal settings.

 

The issue appeared because PayPal is using windows-1252 encoding when sending the data. The issue was fixed in version 4.3.4. If you are using version older then 4.3.4, please upgrade the installation and check if the issue appears again.

My version of CS-Cart is 4.6.2  :neutral:



 
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Posted 21 December 2017 - 12:59 PM #8

My version of CS-Cart is 4.6.2  :neutral:

 

Please contact us via Help desk and provide access to your server so that we could examine the issue.


Sincerely yours, CS-Cart Support Team

 

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