Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Abandoned Carts Showing As Orders Which Messes Up The Back End Stats Rate Topic   - - - - -

 
  • dmmcscart
  • Newbie
  • Trial users
  • Join Date: 18-Dec 17
  • 1 posts

Posted 18 December 2017 - 12:27 PM #1

Whenever someone abandons a cart it is showing as a order which messes up the back end stats? 

 

What could be causing this?



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 19846 posts

Posted 18 December 2017 - 01:13 PM #2

Abandoned carts should be displayed on the Marketing -> Abandoned / Live carts page only


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.


 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 11429 posts

Posted 18 December 2017 - 09:44 PM #3

Abandoning a cart does NOT create an order.  However, a failure to communicate with a payment provider will cause an order to be marked Incomplete which is quite different than an abandoned cart.

 

You should always review incomplete orders and either identify the problem and process it from the back end or contact the customer to have them resubmit with different info.  But normally, Incompleted orders have problems that are out of the customer's control.

 

An abandoned cart is a cart where the user goes away before submitting the order.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.