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Abandoned Carts Showing As Orders Which Messes Up The Back End Stats Rate Topic   - - - - -

  • dmmcscart
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  • Join Date: 18-Dec 17
  • 1 posts

Posted 18 December 2017 - 12:27 PM #1

Whenever someone abandons a cart it is showing as a order which messes up the back end stats? 


What could be causing this?

  • eComLabs
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  • Join Date: 27-Jan 14
  • 20955 posts

Posted 18 December 2017 - 01:13 PM #2

Abandoned carts should be displayed on the Marketing -> Abandoned / Live carts page only

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  • tbirnseth
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Posted 18 December 2017 - 09:44 PM #3

Abandoning a cart does NOT create an order.  However, a failure to communicate with a payment provider will cause an order to be marked Incomplete which is quite different than an abandoned cart.


You should always review incomplete orders and either identify the problem and process it from the back end or contact the customer to have them resubmit with different info.  But normally, Incompleted orders have problems that are out of the customer's control.


An abandoned cart is a cart where the user goes away before submitting the order.

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