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Url Issues - Some Links Without Www Prefix Do Not Work Rate Topic   - - - - -

 

Posted 14 November 2017 - 02:11 PM #1

Having some strange URL issues.

 

For example, this page www.digitalsave.co.uk/blackberry-motion-32gb-smartphone.html works fine with or witohut www. being at the start.

 

www.digitalsave.co.uk/blackberry-motion-32gb-smartphone.html  ---- goes to correct product page

digitalsave.co.uk/blackberry-motion-32gb-smartphone.html  ---- goes to the correct product page

 

 

 

But this one for example - www.digitalsave.co.uk/doro-8040.html - will not work with out the www prefix. It just links to homepage

www.digitalsave.co.uk/doro-8040.html  ---- goes to product page

digitalsave.co.uk/doro-8040.html ---- goes to homepage


Any ideas where I start with this one?  Thanks



 

Posted 14 November 2017 - 02:27 PM #2

This video shows the issue

 

 



 
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Posted 14 November 2017 - 02:33 PM #3

When I checked, digitalsave.co.uk/doro-8040.html redirects to www.digitalsave.co.uk/doro-8040-smartphone.html



 
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Posted 14 November 2017 - 06:01 PM #4

this digitalsave.co.uk/doro-8040.html

takes me here

 

http://www.digitalsa...smartphone.html


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Posted 14 November 2017 - 10:39 PM #5

digitalsave.co.uk/doro-8040.html has 301 redirect to http://www.digitalsa...smartphone.html

but when you remove www and the page without www (http://digitalsave.c...smartphone.html) leads you to http://www.digitalsave.co.uk/

 

You've got disoriented with 301 redirects! 


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Posted 15 November 2017 - 06:07 AM #6

At first, make sure that both config.local.php and store-front settings have www.


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Posted 15 November 2017 - 11:44 AM #7

digitalsave.co.uk/doro-8040.html has 301 redirect to http://www.digitalsa...smartphone.html

but when you remove www and the page without www (http://digitalsave.c...smartphone.html) leads you to http://www.digitalsave.co.uk/

 

You've got disoriented with 301 redirects! 

I changed that link (added -smartphone) after creating this post to see if that would correct the issue.

How do I fix the www issue?

 

 

At first, make sure that both config.local.php and store-front settings have www.

 

Yes, both have the www. at the start.  However, in the config I noticed https_path is empty - should this have www.digitalsave.co.uk as well? Capture.jpg

 



 
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Posted 15 November 2017 - 01:12 PM #8

I changed that link (added -smartphone) after creating this post to see if that would correct the issue.

How do I fix the www issue?

 

 

 

Yes, both have the www. at the start.  However, in the config I noticed https_path is empty - should this have www.digitalsave.co.uk as well? Capture.jpg

 

 

No, settings are correct now

 

As for www, may be some additional rules were added to .htaccess earlier?


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Posted 15 November 2017 - 08:25 PM #9

You might also want to search the DB (cscart_seo_redirects) and see if there are any 'src' values that match the SEO names that don't redirect properly.


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