I checked the database and the fields were missing. I manually entered the fields, hoping to get the site working again. The above database errors were fixed, but the site still doesn't work and I can't see any more log errors. Nothing displays on the site.
In installed Cart Power's "Agressive Popup" add-on a few hours before, but everything worked fine after I configured and started using that add-on. It just happened suddenly.
I tried disabling all third-party add-ons, but that didn't help.
If anyone has an advice from previous experience, I'd be glad to know.
Otherwise, please message me with a quotation just to have a look and see what the problem is.
It's funny that this problem happened immediately after I sent a message to Simtech to fix a CSS issue. Now they want to charge $200 just to look and see what the problem is.
There is no such fields in default CS-Cart database. If disabling third-party add-ons did not help, the modification may have been made directly in CS-Cart core files. You can check this using file changes detector (Administration > File changes detector)
If you need assistance with this, please contact us via Customer Help Desk
I suddenly started getting database errors such as:
Unknown column 'cscart_category_descriptions.promo_sub_icon' in 'field list'
for all the following fields in the same table (cscart_category_descriptions):
I checked the database and the fields were missing. I manually entered the fields, hoping to get the site working again. The above database errors were fixed, but the site still doesn't work and I can't see any more log errors. Nothing displays on the site.
In installed Cart Power's "Agressive Popup" add-on a few hours before, but everything worked fine after I configured and started using that add-on. It just happened suddenly.
I tried disabling all third-party add-ons, but that didn't help.
If anyone has an advice from previous experience, I'd be glad to know.
Otherwise, please message me with a quotation just to have a look and see what the problem is.
It's funny that this problem happened immediately after I sent a message to Simtech to fix a CSS issue. Now they want to charge $200 just to look and see what the problem is.
Well, I have purchased add-ons from them and had development work done. In that process, you have to provide your access details. I must say that they seem very professional. I don't think they would be dishonest and deliberately create a problem.