Hi,
I tried to restore a backup and now I can't get into my website or backend. It is saying 500 Internal Server Error :shock:
How can I fix this? I was just trying to restore my website from a backup I took yesterday because the theme seems to have been messed up or corrupted
Do you receive this error both for admin panel and store-front?
Yes, I am getting it in the admin panel and store-front. I have tried deleting my browser cache and the var\cache folder but this hasn't worked.
Yes, I am getting it in the admin panel and store-front. I have tried deleting my browser cache and the var\cache folder but this hasn't worked.
Hello!
Did you check the error logs?
PM me temporary FTP access so that we can check the issue
Odds are that your "document root directory" (I.e. public_html) has the wrong permissions. Most hostings use suPHP as their hosting method and this requires that the public_html directory be owned by the cpanel owner and group 'nobody' with permissions of '750'.
In the past few days.... 95% of users submitting an order on our CS-CART are getting;
The "Placing the order" image spins for 45 seconds and then the users are get the message.
************************************************************************************************************************
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
*************************************************************************************************************************
Error logs say basically "mod_fcgid: Process Graceful Kill fail, Sending SIGKILL"
I changed FcgidIOTimeout from 45 to 90 in the /etc/httpd/conf.d/fcgid.conf file. Restarted Centos Server and cleared cache....
STILL TIMING OUT at 45 seconds... Why is it taking so long for Orders to process on cart?
The orders are coming to us.. but the customers don't know it and are placing Duplicate orders...
This is creating a big mess.
Please help..
The question should probably be "what have I added to my cart that is trying to communicate off-site that is timing out?".
The actual DB operations for creating an order is pretty fast. So it's either your payment provider or some tracking code on your summary page that is chewing up the time.
Was an order actually created (Incomplete, Open or Processed)?
What payment process is being used?