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Cart-Power Add-On: Disputes Rate Topic   - - - - -

 
  • Cart-Power
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  • Join Date: 12-May 14
  • 1610 posts

Posted 21 June 2017 - 12:25 PM #1

Dear friends,
 
We would like to introduce you the Disputes add-on.
 
Disputes add-on allows users of a store to start discussions (disputes) of orders with administrator by leaving comments: asking questions, writing complaints, etc. For this administrator creates new form with the default form editor. Started disputes show info about orders, one can also set statuses for disputes and reply to users through a separate menu in administration panel. A new link to disputes page appears in user's account menu.
 
Features:

  • User can leave comments to orders through a separate reply form;
  • New link in user's account menu, leading to disputes page;
  • Functional administrator menu for working with disputes;
  • Useful reply form in disputes menu in administration panel;
  • Fast redirecting from disputes to orders and user account;
  • Statuses for disputes: awaiting for answer, awaiting for vendor action, awaiting for customer action, closed.

Interacting with dispute page:
Configure_4.png
 
Administrator's disputes list:
Configure_3.png

User's dispute list
Store_2.png
 
Dispute page
Store_3.png

Compatible:

  • CS-Cart version 4.5.x, 4.4.x

Official product page here.
 
Посмотреть обсуждение модуля на форуме CS-Cart на русском языке
 
Let us know if you have any additional questions.


Cart-Power.com / Cart-Power.ru (sales@cart-power.com) offers you:
CS-Cart add-ons :: CS-Cart themes :: CS-Cart development :: CS-Cart license
Работаем с англоязычными и русскоязычными клиентами (work with English-speaking and Russian-speaking customers)

 
  • remoteone
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Posted 03 July 2017 - 02:06 PM #2

Looks interesting.... but what we need is a fully functioning Ticket system that hooks into email replies.

Customers want to be able to reply to an email that will also show up in the cscart order.

Really need to replace the half useless standard Communications function with a fully functional Ticket system..



 
  • mazter
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  • 275 posts

Posted 05 July 2017 - 11:08 AM #3

Looks interesting.... but what we need is a fully functioning Ticket system that hooks into email replies.

Customers want to be able to reply to an email that will also show up in the cscart order.

Really need to replace the half useless standard Communications function with a fully functional Ticket system..

 

Exactly my point. There was another thread where this was mentioned. If I were a CS-Cart development company, I would develop a ticket system and add everything on top of it but for some reason they want to stay out of it. Alt-Team, Cart-Power, CS-Cart, SimtechDev all are using the same ticket system that works on CS-Cart 2.x

 

They don't sell it, they don't open it to public.



 
  • remoteone
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  • 727 posts

Posted 25 July 2017 - 06:28 AM #4

Please can someone create a Ticketing system that is fully functional and fully integrated... so badly needed.

I also noticed the ticketing systems of some deve websites, but no addon for this is listed.

I did give redesk a trial on v2 but gave up on it as there were too many issues... another tread..another day.



 
  • andymike123
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  • Join Date: 22-Feb 18
  • 55 posts

Posted 20 October 2018 - 06:23 PM #5

Hi,

Can this dispute addon work on latest version of cs-cart multi vendor? And can you add another features that allow customer to work with Store vendor for specific time (7 days) before customer can dispute with Admin? This way, customer can try to solve the problem with vendor first. If customer cannot solve the problem with vendor, the dispute button will show up after 7 days, so customer can contact admin to solve the problem. Thank you



 
  • Cart-Power
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  • Join Date: 12-May 14
  • 1610 posts

Posted 14 March 2019 - 12:16 PM #6

Hello! 

 

Hi,

Can this dispute addon work on latest version of cs-cart multi vendor? And can you add another features that allow customer to work with Store vendor for specific time (7 days) before customer can dispute with Admin? This way, customer can try to solve the problem with vendor first. If customer cannot solve the problem with vendor, the dispute button will show up after 7 days, so customer can contact admin to solve the problem. Thank you

 

The add-on is comaptible with teh latest version of Mulit-Vendor, but the add-on does not contain the functionality of timeframes for the disputes.

 

The disputes are used to work with the store admin. 

 

Best regards,


Cart-Power.com / Cart-Power.ru (sales@cart-power.com) offers you:
CS-Cart add-ons :: CS-Cart themes :: CS-Cart development :: CS-Cart license
Работаем с англоязычными и русскоязычными клиентами (work with English-speaking and Russian-speaking customers)