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Multi-Vendor Questions Rate Topic   - - - - -

 
  • ezhobby
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Posted 10 April 2017 - 04:20 PM #1

I am working on a multi-vendor site.  I already have X-CART Platinum multi-vendor.  But, I'm considering using a different solution.  I have several questions?:

 

  1. Is there any customer to vendor communications suchs as customer to vendor chat or email?  Either built-in or readily available add-on.
  2. How are returns managed?  Are the return authorizations handled by the marketplace admin or the vendor admin?
  3. 70% of my vendors will be selling products with similar sku/upc codes, how is that handled?  In other words if a customer searches for product X and five vendors sell product X, how will that be presented to the customer/


 
  • Cart-Power
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Posted 11 April 2017 - 07:13 AM #2

Hello! 
 

1. Is there any customer to vendor communications suchs as customer to vendor chat or email?  Either built-in or readily available add-on.


There is no built-in solution to contact vendors. 

We can offer you the Communication add-on developed by our company: https://store.cart-p...ion-add-on.html

There are some other solutions in Cs-Cart Marketplace: http://marketplace.cs-cart.com/

 

2. How are returns managed?  Are the return authorizations handled by the marketplace admin or the vendor admin?


The returns are managed by the marketplace admin.
 

3. 70% of my vendors will be selling products with similar sku/upc codes, how is that handled?  In other words if a customer searches for product X and five vendors sell product X, how will that be presented to the customer/

 


If customers search by product code, they will see 5 products with the same SKU code. 


Cart-Power.com / Cart-Power.ru (sales@cart-power.com) offers you:
CS-Cart add-ons :: CS-Cart themes :: CS-Cart development :: CS-Cart license
Работаем с англоязычными и русскоязычными клиентами (work with English-speaking and Russian-speaking customers)

 
  • Muxacb73
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Posted 11 April 2017 - 07:45 AM #3

Dear Bill,
 
Thank you for your message.
 
My name is Mikhail, I am a sales specialist at CS-Cart.
 
1. Here is a SaaS  live chat and HelpDesk system. It allows you to establish a multichannel system of communication for your vendors and customers.
 
 
2. Return requests are managed by the root administrator. To learn more about return management functionality please check the following section of our documentation (Return Merchandise Authorization):
 
 
3. The representation of products in Multi-Vendor is similar to eBay. So, if six vendors offer iPhone 8 there will be six iPhone 8 products.
 
Hope that this information will be helpful.
 
Have a good day!

Mikhail Koruhov,
CS-Cart Team
CS-Cart Add-ons | CS-Cart Themes | Become a Developer

 
  • m3th3lesh
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Posted 11 April 2017 - 10:46 AM #4

 

I am working on a multi-vendor site.  I already have X-CART Platinum multi-vendor.  But, I'm considering using a different solution.  I have several questions?:

 

  1. Is there any customer to vendor communications suchs as customer to vendor chat or email?  Either built-in or readily available add-on.
  2. How are returns managed?  Are the return authorizations handled by the marketplace admin or the vendor admin?
  3. 70% of my vendors will be selling products with similar sku/upc codes, how is that handled?  In other words if a customer searches for product X and five vendors sell product X, how will that be presented to the customer/

 

 

Hello

 

All 3 are readily available with us.

 

connect us at skype -  kartpay.support

 

Thanks