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Users Cannot Login After Upgrade V4.5.2 Rate Topic   - - - - -

 

Posted 07 April 2017 - 02:55 PM #1

We upgraded our website to v4.5.2
 

Existing users cannot login on our website.

They must first delete their cookies of the browser, after that the can login.

 

 

How can we solve this so that our customers not to do this?

 

 



 
  • BarryH
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Posted 07 April 2017 - 05:30 PM #2

Have you tried clearing your cache and/or shuting down and rebooting?

 

No expert, but might do the trick.

 

Barry


BarryH

 

CS-Cart v4.4.3 (Plus one being developed v4.5.2 SP2)
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Posted 07 April 2017 - 09:53 PM #3

Have you tried clearing your cache and/or shuting down and rebooting?

 

No expert, but might do the trick.

 

Barry

 

It definitely should help. Seriously,


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  • alssafeer
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Posted 09 April 2017 - 06:19 AM #4

+1

i have same issue after upgrade, i do clear cash and server reboot but still can't admin and user login in Google Chrome but work with firefox.

 

Regards



 
  • Darius
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Posted 09 April 2017 - 09:46 AM #5

Clear browser cache also..

 
  • tbirnseth
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Posted 09 April 2017 - 06:35 PM #6

Just a note for cs-cart.  If you used options for archive extraction that would NOT preserve the modification date then things like css files, images and other 'cached items" would be automatically picked up and re-cached by the browsers eliminating need to clear browser caches (which won't help customers re-visiting your site).


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  • alssafeer
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Posted 09 April 2017 - 08:58 PM #7

Clear browser cache also..

 

still can't login after Clear browser cache



 

Posted 10 April 2017 - 06:39 AM #8

The cache of the website is cleared and the server is reboot, this has noting changed to the problem.

 

Once a day around 17.30u (dutch time) the webserver gone down cause High CPU usage.


The cache of the website is cleared and the server is reboot, this has noting changed to the problem.

 

Once a day around 17.30u (dutch time) the webserver gone down cause High CPU usage.

After the customer clearing the browser cache they can login.

This is not an solutions...



 
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Posted 10 April 2017 - 07:33 AM #9

We did not reproduce the issue with login in default CS-Cart version. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record  link on the Access information page of your Help Desk account so that we could examine the issue with login.


Sincerely yours, CS-Cart Support Team

 

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Posted 10 April 2017 - 07:52 AM #10

We did not reproduce the issue with login in default CS-Cart version. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record  link on the Access information page of your Help Desk account so that we could examine the issue with login.

We already did.

See ticket 100522359



 
  • Triplets
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Posted 10 April 2017 - 03:46 PM #11

Same. Issue, since 4.5.2 our customers are emailing us and saying they can't log in.



 
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Posted 10 April 2017 - 04:58 PM #12

http://forum.cs-cart...-after-upgrade/



 
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Posted 11 April 2017 - 05:17 AM #13

The issue was confirmed as a bug. It is fixed in CS-Cart 4.5.2.SP2


Sincerely yours, CS-Cart Support Team

 

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