Dear Matzer,
We do not know what is the purpose of your post here. We "just made a theme, so what?" Really? Do you have any idea whatsoever how much experience, knowledge, time and dedication it takes to provide you with something that otherwise would have cost you plenty of time and a lot more money?
You are not only insulting us and our work, but you are insulting every developer on this forum as well as their work provided to ease your job and save your money.
Unfortunately us, the builders of a theme are always blamed for any problem or any issue which may not be related to the theme whatsoever but to the customer's own mistakes either by improper customization to the layout settings, theme code or by using third party addons that overwrite the theme files. Most probably it was your case as well, thus where your frustration is coming from. We guarantee you received our support exactly as per our support policy, and we guarantee you have never been given an answer later that your were supposed to (but most probably much faster). And this can be demonstrated any time!
You never had a positive result with our support services because we can never solve your issues free of charge as long as your issues are not related to our product.
And please remember, the fact that you purchased something from us, it does not mean you own us. It only means that you must receive what you paid for, which you definitely did. Actually many times our customers receive even more.
So, since we are fair with you, we're also looking for you to be fair with us, not to insult us. Insults will not ever help you get any positive results with any company/developer you're dealing with, dear friend.
Kind regards,
EnergoThemes
You do your work and you get paid for it, so WHAT? You made a theme, so WHAT? We all love what we do and we offer services to our customers, does that make us hero? Our customers do not worship us because we did our job. In contrast, we are always on the lookout to make them happier so they will come back and do more business with us.
I purchased multiple themes from you. I believe 5 license for Vivashop and 1 license for Energo, hoping you would offer good service and support, every time I requested support from you, it was my stupid question or my misunderstanding or my problem or my server or my addons or something else.
You are right, nobody owns anybody but with your arrogance, that's how it feels to be a customer of yours. Regarding asking "free service", every time I asked you about 'paid services', the answer was "Sorry we can't help, we are very busy". Followed up at different times, the answer was the same. "We are very busy with our projects, we can't help." Even for paid option, that was your answer.
I have good things to say about Hungryweb, SimTechDev, Webkul, eComLabs, csCartRocks, AlexBranding. I had sour experience with Alt-Team in 2013 but I still buy service and products from them. Never received the arrogant, condescending treatment you did.
I don't even bother emailing you anymore but seeing your arrogance to another fellow store owner here gave me the itchy feeling and I called you out for how you treated me as well.
I moved on with another theme and a company much more responsive and helpful so I don't have anything else to add to this conversation. I would suggest considering my feedback, otherwise good luck.