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Help! The Rewards Points Redemption Is Gone Rate Topic   - - - - -

 
  • dhmholley
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Posted 28 January 2017 - 11:37 AM #1

The option to redeem reward points has disappeared from both the cart and the checkout, right in the middle of a huge sale! I've tried disabling the addon and then activating it again, clearing and flushing the cache. Does anyone have any other ideas? We haven't installed any new addons since the last time it was working nor  have we updated CS-cart.



 
  • eComLabs
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Posted 30 January 2017 - 07:36 AM #2

The option to redeem reward points has disappeared from both the cart and the checkout, right in the middle of a huge sale! I've tried disabling the addon and then activating it again, clearing and flushing the cache. Does anyone have any other ideas? We haven't installed any new addons since the last time it was working nor  have we updated CS-cart.

 

Try to check it with different customer accounts. May be there are not enough points on the account balance.


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  • dhmholley
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Posted 30 January 2017 - 10:24 AM #3

Hi eCom. I tried it with a test account with 1000 points on it. The input field for redeeming points used to appear next the apply gift cert or promo field, but it's disappeared.



 
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Posted 30 January 2017 - 02:23 PM #4

Hi eCom. I tried it with a test account with 1000 points on it. The input field for redeeming points used to appear next the apply gift cert or promo field, but it's disappeared.

 

I have checked the code. The condition is simple there

 

1. User has points

2. Products have price in points

 

Double check both points


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 
  • dhmholley
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Posted 30 January 2017 - 03:29 PM #5

Hi eCom.

 

You are right, it was point 2 that went wrong for us. All fixed now. Thanks for your help yet again!



 
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Posted 31 January 2017 - 07:20 AM #6

You are welcome!


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)