Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Email Notification Occasionally Missing Password Rate Topic   - - - - -

 
  • robertparacay
  • Advanced Member
  • Members
  • Join Date: 14-Nov 11
  • 116 posts

Posted 26 January 2017 - 05:59 PM #1

About two months ago I started hearing from some customers that the email notification they receive when they create a new account is missing password and username. I actually create the account when the submit a form.

 

I have tested this myself and it works fine for me every time, but there is no doubt that the login info is missing in some cases. I guessed it is a server hiccup of some sort, but it seems to be happening more frequently and I need to fix this problem.

 

I have only edited the form to include the login url just below the login info.

 

Any ideas?

 

Thanks for reading.



 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 11325 posts

Posted 27 January 2017 - 12:50 AM #2

I think (but could be wrong) that a password is only sent when a user is created, not updated and/or only when modified in the admin area versus the customer doing their own update to their profile.  But if you're using the new email editor, I haven't a clue.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 19471 posts

Posted 27 January 2017 - 07:56 AM #3

As far as I can see in the fn_update_user function, the password is sent only if the account was not created by the customer

 

http://prntscr.com/e0xamp


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.