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Email Notification Occasionally Missing Password Rate Topic   - - - - -

  • robertparacay
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  • Join Date: 14-Nov 11
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Posted 26 January 2017 - 05:59 PM #1

About two months ago I started hearing from some customers that the email notification they receive when they create a new account is missing password and username. I actually create the account when the submit a form.


I have tested this myself and it works fine for me every time, but there is no doubt that the login info is missing in some cases. I guessed it is a server hiccup of some sort, but it seems to be happening more frequently and I need to fix this problem.


I have only edited the form to include the login url just below the login info.


Any ideas?


Thanks for reading.

  • tbirnseth
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Posted 27 January 2017 - 12:50 AM #2

I think (but could be wrong) that a password is only sent when a user is created, not updated and/or only when modified in the admin area versus the customer doing their own update to their profile.  But if you're using the new email editor, I haven't a clue.

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  • eComLabs
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Posted 27 January 2017 - 07:56 AM #3

As far as I can see in the fn_update_user function, the password is sent only if the account was not created by the customer



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