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Cs-Cart License Will Not Activate Rate Topic   - - - - -

 
  • attroll
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Posted 07 January 2017 - 03:43 AM #1

I was close to my trial period ending. I purchased cs-cart a couple weeks ago.  I just went into my Admin section and put my cs-cart license number in and clicked on activate. It gives me this error saying "Error: Invalid license number. Please enter a valid license number." 

 

Now I can even log into my cart admin section.

 

I really need to fix and issue in my cart now or at lease turn it off.

I am hoping I can get a faster response here in the forums as the trouble desk never seems to answer right away. 

 

Can someone offer help. I have a valid license but it will not accept it.



 
  • BarryH
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Posted 07 January 2017 - 07:12 AM #2

Are you entering the full number?

 

CSCART-XXXX-XXXX-XXXX-XXXX


BarryH

 

CS-Cart v4.4.3 (Plus one being developed v4.5.2 SP2)
UK User


 
  • attroll
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Posted 07 January 2017 - 02:07 PM #3

Are you entering the full number?

 

CSCART-XXXX-XXXX-XXXX-XXXX

Yes, I did but my license number looks like this.

 

CS-XX-XXXX-XXXX-XXXX-XXXX



 
  • globalburo
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Posted 08 January 2017 - 02:09 PM #4

Check Your License



 
  • attroll
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Posted 08 January 2017 - 03:01 PM #5

I know the status of my license. I purchased a single user license. The problem is that I installed the Multi User trial version on my web site and got it all configured to how I want it before I purchased the license.

 

I did not need the multi user version.

 

I need to install the single user version because that is what I have for a license.

However I don't want to lose everything that I created in my trial version of the multi user version.

 

Can I now install the single user version and use the same sql file I had for the multi user trial version?

Or is there a way I can retain everything that I created from the multi user version and get it in the single user version?



 
  • attroll
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Posted 09 January 2017 - 05:04 AM #6

The problem was that I was trying to activate a single user license on as multi user cart.

I got it all working out now.

 

Thank you all