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Email And Newsletter Error,sent Mail Notification Failed. Rate Topic   - - - - -

 
  • deriktan
  • Advanced Member
  • Members
  • Join Date: 10-Dec 16
  • 76 posts

Posted 10 December 2016 - 12:36 PM #1

Hi,

 

i already setup all my email with SMTP, my email using zoho mail but when i place order or change the order status as well as notify customer it pop out error message 

 

ErrorMessage could not be sent.

Mailer Error: SMTP Error: data not accepted.

 

ErrorMessage could not be sent.

Mailer Error: The following From address failed: hello@gecastle.com : MAIL FROM command failed,,

 

there is no email receive. 

For newsletter having the same issue, i can't sent newsletter to my mailing list (subscriber). it show 

Mailer Error: SMTP Error: data not accepted.

 

For register new user, edit profile the notification email work fine. just order and newsletter, i have no clue how to fixed it.

 

Please help me solve this issue, i have no clue how to solve it..Really appreciate if someone could help me

 

 

Further information.

 

for my cscart ultimate version 4.4.1, have no this issue, but my cscart multivendor version 4.4.2 encounter email notification and newsletter error while email setting completed.

 

Issue Encounter in multivendor 4.4.2

 

-currently my multivendor version 4.4.2, able to sent order status notify to admin and vendor but not customer. 

 

-customer place order it didnt send order with error that shown on the screenshot.

 

-admin send newsletter to mailing list(suscriber) with SMTP error return, but when use send to test mail it work probably.

 

-after send to test mail, the mail show default_company_name.

 

Anyone encounter these issue? any solution for me?

 

Thank You.

 

 

Thank You

Attached Thumbnails

  • Screen_Shot_2016-12-10_at_1.21.47_AM.png
  • Screen_Shot_2016-12-10_at_1.20.20_AM.png


 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 10563 posts

Posted 11 December 2016 - 09:14 PM #2

Give you use Cloudfare, suggest you contact them regarding the bad from address.  If the receiving SMTP goes to lookup the domain in the from field and it fails, it will reject the email (spam reduction).


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Posted 20 April 2018 - 02:23 AM #3

I'm having same issue on CS Cart 4.7.3 MV. Any fix for this?



 

Posted 20 April 2018 - 02:48 AM #4

Actually I found the solution. I didn't see the new function from CS Cart when I updated the site. It's new function that's on the email setting. 

 

Great update to CS Cart!