"service Unavailable" Page Is Popping Up When I Try To Access To The Website

Hello,

There is a technical issue in my website. I hope you can help me.

I have been using the Multivendor v.4.3.9. Just 2 days ago when I tryed to access to the website, I saw that the system is showing the "Service Unavailable" page. I can only access to the Multivendor Admin's control panel.

Once I tryed to access to the home page, I checked the "Page source" section by Chrome's Inspector and I found the following message:

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PHP Fatal Error Message Uncaught Error: Call to undefined function smarty_function_eval_string() in [domain hidden]/var/cache/templates/responsive/e73f8829564b069ef036feb4d7fef3b03fd46a03.tygh.smarty_block.tpl.php:55 Stack trace:

#0 [domain hidden]/app/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(188): content_575d487ae6c686_04050140(Object(Smarty_Internal_Template))

#1 [domain hidden]/app/Tygh/SmartyEngine/Core.php(73): Smarty_Internal_TemplateBase->fetch('blocks/smarty_b...', NULL, NULL, Object(Tygh\SmartyEngine\Core), false, true, false)

#2 [domain hidden]/app/Tygh/BlockManager/RenderManager.php(599): Tygh\SmartyEngine\Core->fetch('blocks/smarty_b...')

#3 [domain hidden]/app/Tygh/BlockManager/RenderManager.php(428): Tygh\BlockManager\RenderManager::renderBlockContent(Array, Array)

#4 [domain hidden]/app/Tygh/BlockManager/RenderManager.php(372): Tygh\BlockManager\RenderManager::renderBlock(Array, Array, 'C')

Error at var/cache/templates/responsive/e73f8829564b069ef036feb4d7fef3b03fd46a03.tygh.smarty_block.tpl.php, line: 55

Backtrace -->

---------------------------------------------------

Could you please help me to understand what is happening?

Thank you very much!

Best, Vincenzo

Hello,

There is a technical issue in my website. I hope you can help me.

I have been using the Multivendor v.4.3.9. Just 2 days ago when I tryed to access to the website, I saw that the system is showing the "Service Unavailable" page. I can only access to the Multivendor Admin's control panel.

Once I tryed to access to the home page, I checked the "Page source" section by Chrome's Inspector and I found the following message:

---------------------------------------------------

PHP Fatal Error Message Uncaught Error: Call to undefined function smarty_function_eval_string() in [domain hidden]/var/cache/templates/responsive/e73f8829564b069ef036feb4d7fef3b03fd46a03.tygh.smarty_block.tpl.php:55 Stack trace:

#0 [domain hidden]/app/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(188): content_575d487ae6c686_04050140(Object(Smarty_Internal_Template))

#1 [domain hidden]/app/Tygh/SmartyEngine/Core.php(73): Smarty_Internal_TemplateBase->fetch('blocks/smarty_b...', NULL, NULL, Object(Tygh\SmartyEngine\Core), false, true, false)

#2 [domain hidden]/app/Tygh/BlockManager/RenderManager.php(599): Tygh\SmartyEngine\Core->fetch('blocks/smarty_b...')

#3 [domain hidden]/app/Tygh/BlockManager/RenderManager.php(428): Tygh\BlockManager\RenderManager::renderBlockContent(Array, Array)

#4 [domain hidden]/app/Tygh/BlockManager/RenderManager.php(372): Tygh\BlockManager\RenderManager::renderBlock(Array, Array, 'C')

Error at var/cache/templates/responsive/e73f8829564b069ef036feb4d7fef3b03fd46a03.tygh.smarty_block.tpl.php, line: 55

Backtrace -->

---------------------------------------------------

Could you please help me to understand what is happening?

Thank you very much!

Best, Vincenzo

Did you try to clear cache?

Hello Oleg,

Thank you for your quick feedback.

Yes, I cleared the cache by the CS-Cart Admin's Control panel (Administration > Storage > Clear Cache), but it didn't fixed the issue.

Best,

Vincenzo

Try to remove the var/cache directory manually

Ok, I will try during the day and I will get back to you.

Thank you very much. I am struggling with this issue!

Talk to you soon.

Best,

Vincenzo

Hello eComLabs,

I removed the content of var/cache directory manually (I couldn't erase the folders), however the website is still not working.

Now, if I check the "Page Source" section by Chrome Inspector, I get this message:

Could you please help me?
Thank you very much.
Best,
Vincenzo

It is required to examine issue on your server. Please contact CS-Cart support team

I would suggest you checking if store front url is defined properly

1. ~ admin.php?dispatch=companies.update&company_id=1

2. Disabling most html and blocks with smarty support for homepage

3. change skin temporary.

Hello,

There is a technical issue in my website. I hope you can help me.

I have been using the Multivendor v.4.3.9. Just 2 days ago when I tryed to access to the website, I saw that the system is showing the "Service Unavailable" page. I can only access to the Multivendor Admin's control panel.

Once I tryed to access to the home page, I checked the "Page source" section by Chrome's Inspector and I found the following message: