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Cannot Delete Vendor In Multi Vendor Rate Topic   - - - - -

 
  • jaytheshop
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Posted 16 November 2016 - 09:10 PM #1

Greetings,

 

I am trying to delete vendors that are no longer active, however I am having some trouble.

 

I am getting an error: WarningUnable to delete this vendor account because there are orders containing the products of this vendor in the store database. To delete the account, please delete all such orders first.

 

 

So I have deleted all orders and I am still getting this error when attempting to delete the vendor.. can anybody please offer their advice.

 

Thanks in advance.

 



 
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Posted 17 November 2016 - 06:52 AM #2

Greetings,

 

I am trying to delete vendors that are no longer active, however I am having some trouble.

 

I am getting an error: WarningUnable to delete this vendor account because there are orders containing the products of this vendor in the store database. To delete the account, please delete all such orders first.

 

 

So I have deleted all orders and I am still getting this error when attempting to delete the vendor.. can anybody please offer their advice.

 

Thanks in advance.

 

Make sure that incomplete orders of this vendor are also deleted. To see the list of incomplete orders click on the gear button on Orders > View orders page and select Incomplete orders


Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation


 
  • jaytheshop
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Posted 20 November 2016 - 03:46 AM #3

Thank you! That did the trick!



 
  • fbranjo
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Posted 15 June 2018 - 07:07 AM #4

Oh Boy, I got this issue and there was nothing in the Orders > View Orders

 

Anyone knows what the trick so I can delete the Vendor?

 

 

 

WarningUnable to delete this vendor account because there are orders containing the products of this vendor in the store database. To delete the account, please delete all such orders first.


 
  • eComLabs
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Posted 15 June 2018 - 12:42 PM #5

Did you check Orders -> View orders -> Gear icon -> Incomplete orders ?


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  • fbranjo
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Posted 15 June 2018 - 11:12 PM #6

Thanks eComLabs for the quick response. It strangely appear as per your instruction and was now able to delete Vendor.

 

Looks like eComLabs is the most active developer who gives helpful hand with any questions.

 

Appreciate it eComLabs. 



 
  • eComLabs
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Posted 18 June 2018 - 05:38 AM #7

@fbranjo, we were glad to help you!


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  • TES
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Posted 08 February 2021 - 02:46 PM #8

Hi team,  

 

We are still in the site set up mode and had done a few vendor accounts to test.   I deleted them,  but the system continues to keep sending out emails saying $'s are owed and account is in danger of suspension. 

 

Should the system not stop from these emails going out or is there anything else we need to do ? 

 

Please let me know. 

 

Thanks 

 

 

Make sure that incomplete orders of this vendor are also deleted. To see the list of incomplete orders click on the gear button on Orders > View orders page and select Incomplete orders



 
  • eComLabs
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Posted 09 February 2021 - 06:54 AM #9

You should receive such emails for deleted accounts. Please contact support team with this issue.


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)