I have uploaded new images for existing products in the store via FTP. I can see the images in this path:
/public_html/var/files/1/exim/backup/images/
I have uploaded a CSV file for the images and regenerated the thumbnails and cleared the store cache.
Yet, I don't have the new images. I've looked over the kb documentation and I don't know why the old images remain on the store front. The old images were replaced with the new ones with the FTP upload.
The answer may be obvious but I re-read the help and I still can't see the new images.
Do you use Excel? The KB talks about a text editor. I just looked at the files in cpanel, and I had many text files. Also, weird files such as: ajp051-jklmn.jpg which I don't have and didn't upload.
I'm wondering if using Excel is the problem. I'm going to try the Open Office spreadsheet and see what happens.
Do you use Excel? The KB talks about a text editor. I just looked at the files in cpanel, and I had many text files. Also, weird files such as: ajp051-jklmn.jpg which I don't have and didn't upload.
I'm wondering if using Excel is the problem. I'm going to try the Open Office spreadsheet and see what happens.
no excel is not a problem, I import thousands all the time, and as tool says, I use product import not image import, any issues, send me some paths an Ill try em
What is strange is that I am using my home computer with a large display to look at my website and the main product images are in PNG format (small) and the secondary images are JPG format (large) which has me confused.
I didn't look at the URL before and this is my consternation with the images.
Well, things are really strange. So strange, I haven't tried a new folder for images yet.
I deleted all product images including thumbnails and detailed images via FileZilla. I uploaded new, compressed images with this handy (and free) software http://faststone.org/. In the images file after refreshing the thumbnails and website were images I didn't upload at all. Considering I deleted every product image, I can't figure out where they came from. I even went to File Manager in cPanel to see if anything was in there before uploading. No images were present.
My problems all started after I activated the HiDPI add-on. I already had a couple thousand images when I did this. My original images were 240-300 DPI JPG's. I downloaded them and then uploaded expecting my high resolution images would work with the add-on. Ugh! It has been a can of worms ever since.
I will try the product rather than image upload first before trying another folder. I have a number of alien images to seek out and delete before I move on.
I've decided against it. The images become much larger files as PNGs. Also, since I sell primarily books which are found under more than one category, I believe this is why I was getting strange filenames that I didn't upload. For example msb1521.jpg would be found under msb1521-xysd.jpg. I have no file by that name.