I'm having a problem with some orders paid with paypal, the thing is that the customer creates the order, the status is "Open", then he or she pays the order, the order status is set to "Processed", but then, and I have a lot of customers that do this, when they are redirected to the order dettails somehow they think it was not paid (maybe because the order dettails scrolls down to payment methods making the client think it's not paid yet) and they decide to pay for it again, here it's the problem, PayPal sets the order status to "Incomplete" and I can't see these orders unless I remember to llok for incomplete orders and also, the stock is not reserved, is there a way to change the order status for the second payment attempt to open instead of incomplete?
You should disable pay order again feature in order statuses for processed orders.
Hi,
I'm having a problem with some orders paid with paypal, the thing is that the customer creates the order, the status is "Open", then he or she pays the order, the order status is set to "Processed", but then, and I have a lot of customers that do this, when they are redirected to the order dettails somehow they think it was not paid (maybe because the order dettails scrolls down to payment methods making the client think it's not paid yet) and they decide to pay for it again, here it's the problem, PayPal sets the order status to "Incomplete" and I can't see these orders unless I remember to llok for incomplete orders and also, the stock is not reserved, is there a way to change the order status for the second payment attempt to open instead of incomplete?
But it's not possible to disable the "Pay again" only for processed orders, I would have to deny the hability to pay again for orders that failed also, and I didn't want to do that.
Oh that, no, it wasn't ticked for processed status, but I think this happens when paypal takes a few seconds to comunicate with the store and the order is still "Open", so I will temporarily solve it by not allowing to pay for order again for the "Open" status, this is not a perfect solution as many customers go back and try to change the payment method and they will not be able to do it anymore, but, it's the only way for now.
Oh that, no, it wasn't ticked for processed status, but I think this happens when paypal takes a few seconds to comunicate with the store and the order is still "Open", so I will temporarily solve it by not allowing to pay for order again for the "Open" status, this is not a perfect solution as many customers go back and try to change the payment method and they will not be able to do it anymore, but, it's the only way for now.
Actually if they do not complete PayPal transaction and back to the store, the corresponding order will not have the Open status. The Open status is set by PayPal script after the customer is redirected back to the store, but IPN response is not received yet. So do not worry about that.
But note that offline payment methods also use the Open status.
If they get back by clicking return to merchant probably open is not being created but if they hit go back on browser then open can be created..
Actually if they do not complete PayPal transaction and back to the store, the corresponding order will not have the Open status. The Open status is set by PayPal script after the customer is redirected back to the store, but IPN response is not received yet. So do not worry about that.
But note that offline payment methods also use the Open status.
Is this still not fixed? I have a couple Paypal orders per month that go from Paid to Incomplete for no reason at all.
No, it is still not fixed. It is obviously PayPal cancel button issue which is useless, because it never changes PayPal status in PayPal account from COMPLETED to REFUNDED (Or CANCELED), but it does change the CS CART status from PROCESSED to INCOMPLETE again.
PayPal will never delete the button since they think it is correct. So may be CS CART guys will just ignore PayPal cancel button in the next version...
PS. Imagine if you have > 100 orders a day from PayPal which you have to control manually...