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Posted 08 July 2016 - 08:01 AM #1
Hi,
I have a problem concerning setting a favicon. When I go to the theme editor to set a favicon for the shop and try to upload a favicon, it refreshes te page showing a gray square instead of showing the icon I uploaded. It shows no error or warning, it just returns to the theme editor. I know it should work and the icon-format is correct because I can set an icon in other shops.
Does anyone know what the problem could be?
Thanks in advance,
Allan
Posted 08 July 2016 - 11:12 AM #2
Did you try to uploaded another favicon image? Just to make sure that the problem is not in the image
Posted 08 July 2016 - 01:16 PM #3
It should not be the image as i've uploaded the same image earlier to another shop in this same configuration.
Posted 11 July 2016 - 07:07 AM #4
It should not be the image as i've uploaded the same image earlier to another shop in this same configuration.
It is required to examine issue on your server. We have never faced such issue with favicons
Posted 15 July 2016 - 01:51 PM #5
Okay thank you for your help, we've made a temporary solution for now.
Posted 08 August 2016 - 02:19 AM #6
Okay thank you for your help, we've made a temporary solution for now.
How did you fix this? I keep getting the same empty gray box too.
Thanks
Posted 15 December 2016 - 03:40 PM #7
How did you fix this? I keep getting the same empty gray box too.
Thanks
We put the favicon hardcoded in the index.tpl.
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