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Paypal Return Wrong Total Rate Topic   - - - - -

 

Posted 07 July 2016 - 09:43 AM #1

Dear Sir/madam,

 

After the paypal return to cs-cart, the total of the order became to $344, but the total was $1154 when we create the order, any one can help??

 

Regards,

Leo

Attached Thumbnails

  • 2016-07-07 17_17_56-Orders __ View orders - Administration panel.png
  • 2016-07-07 17_32_45-Orders __ View orders - Administration panel.png


 
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Posted 07 July 2016 - 11:33 AM #2

Dear Sir/madam,

 

After the paypal return to cs-cart, the total of the order became to $344, but the total was $1154 when we create the order, any one can help??

 

Regards,

Leo

 

What CS-Cart version do you use?


Sincerely yours, CS-Cart Support Team

 

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Posted 08 July 2016 - 06:37 AM #3

What CS-Cart version do you use?

CS-Cart 4.3.2



 
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Posted 08 July 2016 - 07:32 AM #4

CS-Cart 4.3.2

 

Please contact us via HelpDesk so that we could examine the issue more thoroughly.


Sincerely yours, CS-Cart Support Team

 

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Posted 19 July 2016 - 07:18 AM #5

is there any news from this?

because my shop got this kind of problem too



 
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Posted 19 July 2016 - 08:17 AM #6

Why is not passed this to bugtracker

http://forum.cs-cart.com/tracker/

 
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Posted 20 July 2016 - 12:19 AM #7

Why is not passed this to bugtracker

http://forum.cs-cart.com/tracker/

Because for the vast majority of bugs reported they simply respond with "contact help desk" which then there is no published resolution or acknowledgement of the problem (they just disappear).  That's why they need a real bugtracker and to for it to be used by helpdek too when defects are found.


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Posted 20 July 2016 - 02:54 AM #8

Because for the vast majority of bugs reported they simply respond with "contact help desk" which then there is no published resolution or acknowledgement of the problem (they just disappear).  That's why they need a real bugtracker and to for it to be used by helpdek too when defects are found.

 

so up to this time if we don't submit question in bugtracker page, and just post it here or via help desk, support team not update their bug tracker?



 
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Posted 20 July 2016 - 05:27 AM #9

so up to this time if we don't submit question in bugtracker page, and just post it here or via help desk, support team not update their bug tracker?

 

We post all the confirmed bugs in our inner bugtracker. No matter if the issue was reported on forum or via Help desk.

 

We did not reproduce this particular issue with PayPal in default CS-Cart version. This is why we asked to contact us via Help desk so we could examine the problem.


Sincerely yours, CS-Cart Support Team

 

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Posted 20 July 2016 - 07:23 PM #10


We post all the confirmed bugs in our inner bugtracker. No matter if the issue was reported on forum or via Help desk.

As I said, they disappear from sight (we don't have visibility into your inner bugtracker).  Hence we end up chasing problems that are already solved.


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