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Failed Order Inventory Issues Rate Topic   * * * * * 2 votes

 

Posted 20 June 2016 - 09:51 AM #1

Just beginning to use the inventory tracking capabilities of CS-Cart (v3) but noticing little problems.

 

When we get a 'Failed' order in, sometimes we convert these to sales by customer contact or we call them but also just as often they just stay 'Failed' without any further status change, this however is going to cause us inventory issues because the 'Failed' order decreases stock that is never going to go back into the inventory.

 

Obviously we could add another 'status that puts the products back into stock by setting it to 'increase' but again I think this might also cause issues because of the potential gap between the order failing and someone manually checking and changing the order status.

 

I get the logic about the inventory increasing/decreasing based on previous status but I really think a 'No Action' option would be really useful, has anyone else managed to mod this themselves or got a better idea for a workaround?



 
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Posted 20 June 2016 - 11:34 AM #2

Hello!

 

I get the logic about the inventory increasing/decreasing based on previous status but I really think a 'No Action' option would be really useful, has anyone else managed to mod this themselves or got a better idea for a workaround?

 

I have attached the add-on for CS-Cart version 4.3.8 which adds 'Do not change' option to each order status. It means that after status is changed the inventory will stay the same. Hope this add-on will help you.

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Posted 20 June 2016 - 12:06 PM #3

Thank you, is this compatible with v3 of CS Cart?



 
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Posted 20 June 2016 - 01:10 PM #4

Here is the same add-on compatible with CS-Cart version 3.0.4.

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Posted 20 June 2016 - 01:38 PM #5

Thanks for your effort. It half works.

 

The 'Failed' order status does not decrease (or increase) the stock which is great when we don't want to do anything with the order however if we did want to resurrect the order i.e. change it to 'Received Payment' which should decrease, it does not decrease. Any subsequent status change works correctly but i'm guessing that because the 'Failed' status is effectively never set to anything because of the plugin the first manual status change will never have an effect :(



 
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Posted 21 June 2016 - 02:48 PM #6

Thanks for your effort. It half works.

 

The 'Failed' order status does not decrease (or increase) the stock which is great when we don't want to do anything with the order however if we did want to resurrect the order i.e. change it to 'Received Payment' which should decrease, it does not decrease. Any subsequent status change works correctly but i'm guessing that because the 'Failed' status is effectively never set to anything because of the plugin the first manual status change will never have an effect :(

 

I have attached the add-on with the changes you need.

Attached Files


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Posted 05 July 2016 - 01:19 PM #7

Thank you so much, perfect solution for us.



 
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Posted 11 November 2016 - 12:01 PM #8

Can you please post the latest version of this fix for version 4.3.10. I can not believe this is not default behavior in cs-cart.

 
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Posted 13 November 2016 - 06:14 PM #9

Can you please post the latest version of this fix for version 4.3.10. I can not believe this is not default behavior in cs-cart.

 

I have attached the add-on. It is compatible with 4.3.x.

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Posted 13 November 2016 - 06:19 PM #10

I wonder under what conditions do people get failed orders these days? With paypal it is either open or processed. Failed by default should increase inventory?

 
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Posted 13 November 2016 - 06:28 PM #11

I wonder under what conditions do people get failed orders these days? With paypal it is either open or processed. Failed by default should increase inventory?

 

There are a lot of payment methods, they all have their own reasons to make the order failed.


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Posted 30 April 2020 - 06:05 PM #12

Is there a version that is compatible with V4.9.3? We do a lot of formal quotes and it really messes up our inventory.

 

Thanks

Ken



 
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Posted 30 April 2020 - 06:35 PM #13

After installing it, it seemed to work fine but does not correctly solve a problem or make things easier.



 
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Posted 30 July 2020 - 06:08 AM #14

I have attached the add-on. It is compatible with 4.3.x.

Is it working with new MV versions? Why its sitll not a prt of main code?

 

 

After installing it, it seemed to work fine but does not correctly solve a problem or make things easier.

What problems its not solveing? Is there something wrong with it?



 
  • galtinbaeva
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Posted 31 July 2020 - 10:01 AM #15

Is there a version that is compatible with V4.9.3? We do a lot of formal quotes and it really messes up our inventory.

 

Thanks

Ken

 

After installing it, it seemed to work fine but does not correctly solve a problem or make things easier.

Thanks

Ken

 

Hello, we don't have the version of the archive that is compatible with CS-Cart 4.9.3. The archive above was provided for CS-Cart 4.3.


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Posted 31 July 2020 - 10:03 AM #16

Is it working with new MV versions? 

Hello, the archive above was provided for CS-Cart 4.3. 

 

Why its sitll not a prt of main code?

 

If you need this functionality in the default, plaese, contact CS-Cart support: http://cs-cart.com/helpdesk


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