Order Status Notifications

General General Questions
1

Hi

We are running 4.3.2 and have this issue where order status notfications to notify the customer and orders department automatically uncheck themselves. I thought it might be related to an add-on but I can't narrow it down to anything specific.

I have had to login three times today to tick and update both notifications to ensure customers get their email order notifications.

Has anyone else encountered this and have a possible solution or something I can try trace?

Thanks

Matt

2

Hi

We are running 4.3.2 and have this issue where order status notfications to notify the customer and orders department automatically uncheck themselves. I thought it might be related to an add-on but I can't narrow it down to anything specific.

I have had to login three times today to tick and update both notifications to ensure customers get their email order notifications.

Has anyone else encountered this and have a possible solution or something I can try trace?

Thanks

Matt

Are the check boxes got unchecked on the editing order status page or on the Orders page?

3

Hi

I check them on Administration -> Order Statuses which governs the overall order status notifications. Once they are unchecked, it disables all notifications across all statuses and orders.

4

Hi

They are being unchecked on the primary order status notification:

Administration -> Order statuses

Thanks

5

Hi

Third attempt to reply to this post...

Correct on the order status notification page - Administration -> Order statuses.

Any suggestions?

Regards

Matt

6

What is the content of the design/backend/templates/common/select_popup.tpl file? Try to disable the select_popup:notify_checkboxes hook.

7

What is the content of the design/backend/templates/common/select_popup.tpl file? Try to disable the select_popup:notify_checkboxes hook.

Thanks for the feedback. I'll disable and monitor any changes.