Helpdesk Upgrade

For those of you who haven’t logged into the helpdesk (http://helpdesk.cs-cart.com)



You will see a new and improved helpdesk with a new layout and new features.



Take a look and post any issues you may find.



Cheers,

ETI

ET…

Looks nice

the only issue I see is the dates are goofy…(showing 2010)









EDIT* It appears to ONLY be in the File Area

Now that’s exactly what we need, can we buy it as an addon???

they need to change the main site too, it looks out dated :slight_smile:



also the manual for 1.3.5 is corrupt

More coming soon…

Ooo good the much needed wiki ?

Hello,



Before the helpdesk page has been upgraded, I managed to download the latest package in File Area, but after the upgrade, my File Area page in empty. No files listed there like MikeFold.



Can someone take a look at my issue ?



For prove, you can check on my ticket ID: #100019488

I am having the same issue and I need to download the package. Anyone know what to do?

Thanks CS Team for taking care of my issue. Im now able to download the latest CS-CART version.

We are not able to Submit a support ticket in our Helpdesk area. I think this is because of the new format. Is anyone else having this issue?

[quote name=‘Palmer’]We are not able to Submit a support ticket in our Helpdesk area. I think this is because of the new format. Is anyone else having this issue?[/QUOTE]



Still having the same issue above and I do not have the ability to reply to support tickets as well. Can someone from cs-cart help please?

[quote name=‘Palmer’]Still having the same issue above and I do not have the ability to reply to support tickets as well. Can someone from cs-cart help please?[/QUOTE]



We have sent an email asking you to clarify the issue in detail. Thank you in advance.

Thank you, I replied to that email sending it to sales@ and support@



I know you said to reply on the help desk but obviously that’s not a possibility in my case.



In case it matters I am using Windows XP Professional and IE7. I tried Firefox and have the same problem.



The only thing I can figure is that my support days have run out but it sounds like it may be a bug. I consider myself very computer and web literate, I’ve been developing sites since 1999 so it’s not like I’m a newbie at help desks and user control panels etc.