Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Latest Version Of Cs Cart Is Affecting Our Gtm And Showing Negative Revenue In Ga Rate Topic   - - - - -

 

Posted 04 May 2016 - 02:14 PM #1

Hi,

 

We installed the latest version of CS Cart and implemented Google Tag Manager using the Simtech plugin and following this our Google Analytics is now displaying negative revenue in the ecommerce section of GA.

 

Has this happened before?

 

Our process is that once someone purchases a product, we then check the product is in stock before completing the sale. Does this have something to do with it?

 

Thanks

Attached Thumbnails

  • Screen Shot 2016-05-04 at 12.27.27.png


 
  • galtinbaeva
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 06-Dec 13
  • 3365 posts

Posted 11 May 2016 - 06:36 AM #2

Hi,

 

We installed the latest version of CS Cart and implemented Google Tag Manager using the Simtech plugin and following this our Google Analytics is now displaying negative revenue in the ecommerce section of GA.

 

Has this happened before?

 

Our process is that once someone purchases a product, we then check the product is in stock before completing the sale. Does this have something to do with it?

 

Thanks

 

Hi joachimtreasurer,

 

Do you use Google Analytics via Google Tag Manager?

 

What order status is set while you check if the product is in stock? How long does this checking take?

What order status is set after checking and if the product is in stock?


Simtech Development | sales@simtechdev.com | www.simtechdev.com
CERTIFIED CS-CART PARTNER | LICENSES | DEVELOPMENT | ADD-ONS | DESIGN | UPGRADE

Google Analytics Enhanced Ecommerce - get advanced ecommerce analytics


 
  • cscartnoob
  • Newbie
  • Trial users
  • Join Date: 12-Dec 16
  • 4 posts

Posted 24 June 2017 - 12:34 AM #3

Hi joachimtreasurer,

 

Do you use Google Analytics via Google Tag Manager?

 

What order status is set while you check if the product is in stock? How long does this checking take?

What order status is set after checking and if the product is in stock?

 

This is happening to us as well.  We have Google Analytics v1.0 add-on by Simtech, installed on CS Cart 4.3.10.  

 

The Google analytics code is being fired / sent to Google with every Order Status update. 
Produces multiple transactions. 
Interestingly, some status updates produce negative order value, sent to Google.  Not "refund" (as you'd expect). 
Example: Customer Orders, sends positive order value transaction to Google Analytics. 
Order gets updated to "shipped" status by staff.  Sends negative order value transaction to Google Analytics. 
Result is 2 transaction events for single transaction ID, revenue $0. 

 

Any ideas?



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 19709 posts

Posted 26 June 2017 - 05:30 AM #4

Example: Customer Orders, sends positive order value transaction to Google Analytics. 

Order gets updated to "shipped" status by staff.  Sends negative order value transaction to Google Analytics. 
Result is 2 transaction events for single transaction ID, revenue $0. 

 

Any ideas?

 

Please make sure that the Inventory setting for both statuses is set to Decrease


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    CS-Cart RU                         24500 руб.
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      CS-Cart RU + UniTheme    36000 руб.