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Vivashop Theme Installation Rate Topic   - - - - -

 
  • jeta
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Posted 12 April 2016 - 09:05 AM #1

Hi!

 

I just purchased vivashop theme and i want to activate this theme in my new store. I followed all the instuctions in the file  1.documentation/installation.html  for the installation of the theme but at the end when i go to my shop url it appears blank, why is this happening?? i am new to cs-cart can anyone help?



 
  • jeta
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Posted 12 April 2016 - 01:41 PM #2

Hi!

 

I just purchased vivashop theme and i want to activate this theme in my new store. I followed all the instuctions in the file  1.documentation/installation.html  for the installation of the theme but at the end when i go to my shop url it appears blank, why is this happening?? i am new to cs-cart can anyone help?

Solved :)



 
  • eComLabs
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Posted 12 April 2016 - 02:25 PM #3

Their anti-fraud code makes index.tpl of the store-front skin empty if the license is not verified. Please contact EnegroThemes team with this issue


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  • energothemes
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Posted 13 April 2016 - 10:36 AM #4

Their anti-fraud code makes index.tpl of the store-front skin empty if the license is not verified. Please contact EnegroThemes team with this issue

 

Dear eComLabs,

Our licensing code makes the site blank if the license number is not properly entered, or it is not entered at all (which was Jeta's case here). To avoid this, you simply need to read the documentation guide and follow all of the installation/configuration steps.

 

 

 

Kind regards,

EnergoThemes

www.energothemes.com

----------------------------------


Professional CS-Cart Themes and Add-ons by EnergoThemes

 
  • energothemes
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Posted 13 April 2016 - 10:42 AM #5

Solved :)

 

Dear Jeta,

 

We are glad we could help. You just missed re-inserting the license number after the database restore, as instructed in our documentation guide. However, please make sure you carefully read and follow all of the steps from our documentation guide in order to learn how to configure/customize the theme.

 

Also, please note that any technical assistance on our products is offered exclusively on our support platform on our website.

 

We're happy that you have chosen CS-Cart as well as our VIVAshop theme :)

 

 

Kind regards,

EnergoThemes

www.energothemes.com

----------------------------------


Professional CS-Cart Themes and Add-ons by EnergoThemes

 
  • jsrsw
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Posted 29 April 2016 - 03:03 AM #6

By far the worst installation process ever!!!  Support is extremely condescending.  Always say read the documentation, which is poorly written and difficult to follow.

 

Blank page even after activated.  First storefront worked, when I setup the second store get a blank page.

 

If you get it working....NEVER UPGRADE!!!!

 

Better yet, go with a different theme.  I wish I had...  Looking at new themes now.



 
  • Darius
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Posted 29 April 2016 - 06:16 AM #7

cs-cart has a sad choice for themes..



 
  • energothemes
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Posted 29 April 2016 - 05:33 PM #8

By far the worst installation process ever!!!  Support is extremely condescending.  Always say read the documentation, which is poorly written and difficult to follow.

 

Blank page even after activated.  First storefront worked, when I setup the second store get a blank page.

 

If you get it working....NEVER UPGRADE!!!!

 

Better yet, go with a different theme.  I wish I had...  Looking at new themes now.

 

Dear jsrsw,
 
We do not know who you are (new user, one post only?!) and what’s your purpose for writing such a denigrating post, contradicting plenty of happy VIVAshop users.
 
We can only guess who you are since we have only received last night a support ticket regarding this particular issue, which was already and immediately solved as soon as you had provided the necessary credentials.
 
As expected, you had not followed the installation/updating guide, as the required add-ons provided with the theme were not installed correctly.
 
If we’re looking through our support chat history we may learn that this was not the first time you did not follow the documentation, but instead preferred to open a support ticket and wait for our answer, thus wasting time when you had everything you needed there.
 
Please bear in mind that there are certain reasons for which you should follow a documentation guide, and, be assured that if you do not read and follow it, any documentation will seem “by far worst installation process”, regardless of the theme, add-on or the developer you’re choosing.
 
Our documentation teaches you for instance even how to create a banner or how to create a page (which you’re normally already supposed to know since you are already using CS-cart, as creating a banner is part part of the CS-Cart knowledge base) and our documentation guide is the result of a hard work and customer feedback, and a lot of time was spent to guide even the newest CS-Cart user to successfully install and configure the theme. Therefore, saying that our documentation guide is “poorly written and difficult to follow” is at least insulting and has absolutely nothing to do with reality. Our theme could have not possibly become the most popular theme on the Marketplace by having a poor documentation guide and by offering low quality support services. However, any documentation may seem difficult when you do not take the time to read and follow it.
 
We always encourage customers to read the documentation, as one of the main reasons it is provided together with the theme is to save your time. Also, every time you opened a support ticket with us we answered in time and solved each and every enquiry you had, offering you impeccable support services. 
 
Therefore, please note that we really care about our products and work, and we’ll not ever let anybody defame and make fun of our hard work, by posting bad intentioned and insulting comments like this one, not having anything to do with reality, especially from somebody that we helped that much.
 
 
 
Kind regards,
EnergoThemes
www.energothemes.com
——————————————————

Professional CS-Cart Themes and Add-ons by EnergoThemes

 
  • BarryH
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Posted 29 April 2016 - 05:49 PM #9

Hi

 

Why do people post here when they have an issue with a third party product?

 

Contact your third party first!!!!!!

 

You wouldn't get in touch with supplier of your toaster if the bread you bought to put in it was rubbish!!!!

 

Give these people a break, they work hard to produce additional features and most (if not all) seem willing to resolve any issues.

 

Just me getting excited!!!!

 

Barry


BarryH

 

CS-Cart v4.4.3 (Plus one being developed v4.5.2 SP2)
UK User


 

Posted 29 April 2016 - 05:50 PM #10

The VivaShop documentation is some of the best I've come across in the ecommerce world.



 
  • fleaffair
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Posted 02 May 2016 - 08:39 PM #11

Does any one know how to change the color of the search button ONLY on the home page in vivashop theme, the rest theme should be intact ?


Warm Regards,
Admin | MVE: 4.2.4

 
  • eComLabs
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Posted 03 May 2016 - 08:26 AM #12

Does any one know how to change the color of the search button ONLY on the home page in vivashop theme, the rest theme should be intact ?

 

Please add the following rules to the CSS section of the Theme editor:

.top-search .vs-flat-submit {
    background: red;
}
.top-search .vs-flat-submit:hover {
   background: green;
}
 

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  • fleaffair
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Posted 03 May 2016 - 01:39 PM #13

thanks it works...


Warm Regards,
Admin | MVE: 4.2.4

 
  • eComLabs
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Posted 03 May 2016 - 02:05 PM #14

thanks it works...

 

You are welcome!


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  • kidicarus
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Posted 27 May 2016 - 01:04 PM #15

I buy multiprupose theme of energothemes  without problem to install and tune.

I update cs-cart 4.3.6 to 4.3.7 without problems 

I upgrade energothemes template in the same way without major problems

 

the support user is very good and quickly

The documentation is complete and clear, but with youtube tutorial video step by step (install and upgrade) is must have in the future.

 

Kind regards,


cs-cart 4.3.10