I create a newsletter with unsubscribe link and the link doesn't work.
How can I fix it?
What is your cart version?
CS-Cart 4.3.4
Do you see any error message when the unsubscribe url is used?
No, just empty space
No, just empty space
Do you mean blank page after redirection?
No the space that I describe is on newsletter. The newsletter that I sent doesn't give the chance to the user to unsubscribe from the list because there is no link.
No the space that I describe is on newsletter. The newsletter that I sent doesn't give the chance to the user to unsubscribe from the list because there is no link.
OK. It is required to examine the issue directly on your server. Please contact CS-Cart support team
How can I contact them?
Have you any e-mail?
Any update on this issue?
I experience same behaviour on 4.3.6 — user's can't unsubscribe from newsletter, as it does not contain a link.
V4.4.2.
It doesn't work as well. No unsubscribe link in the email newsletters sent to customers. The format in the template is as below:
You can unsubscribe from the newsletter by using this link: %UNSUBSCRIBE_LINK
and a customer gets:
You can unsubscribe from the newsletter by using this link:
Also the email header doesn't show the company name. Instead it shows:
From: default_company_name [mailto:kontakt@customerdomain.com]
CS-Cart team can you please post a fix here?
Thanks
Did you try:
unsubscribe
Also note that unsubscribe links are displayed for the users from mail lists only. You will not see it in the test e-mails, etc
Did you try:
unsubscribeAlso note that unsubscribe links are displayed for the users from mail lists only. You will not see it in the test e-mails, etc
Hi eComLabs,
thank's, but doesn't work. After adding unsubscribe it shows just 'unsubscribe' text without a link inside:
You can unsubscribe from the newsletter by using this link: unsubscribe
It's most probably related to this issue:
http://forum.cs-cart.com/tracker/issue-6324-unsubscribe-link-doesnt-work/?gopid=25929#entry25929
But as I wrote there, I don't understand, why is there a restriction on adding the UNSUBSCRIBE link just to some customers, or what's ever.
The unsubscribe link should appear in every email/newsletter and for every customer/subscriber if the '%UNSUBSCRIBE_LINK' will be added to the body area of the email/newsletter.
Yes i do not see the mails I sent. i test different version. i see in the mail company, phone etc but unsubcribe link doesn't show.
i use different mail server adress and so server smtp settings is must be change. The problem might be from this? And how can i fix this?
Tahnks for all.
Yes i do not see the mails I sent. i test different version. i see in the mail company, phone etc but unsubcribe link doesn't show.
i use different mail server adress and so server smtp settings is must be change. The problem might be from this? And how can i fix this?
Tahnks for all.
Post this issue to the bug tracker to receive official answer
Thanks ecom i write bug tracker but no one write last seen, I am waiting.
http://forum.cs-cart.com/tracker/issue-6324-unsubscribe-link-doesnt-work/