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Using Gift Certificates As Promos - Getting Error Warning: Gift Certificate Code Is Not Valid Rate Topic   * * * * * 1 votes

 

Posted 11 March 2016 - 10:14 PM #1

03.11.16

 

I have created a promotion according to the instructions.

 

And when i go in to to test the promotion it is adding the gift certificate to the cart correctly at no charge, it is generating the Gift Certificate code, but it is not putting the code in the Gift Certificate panel.  

 

All that shows is a test gift certificate that was created previously in the Gift Certificate Marketing Panel.

Marketing > Gift Certificates > Gift Certificates

 

Ff you try to redeem the gift certificate code it assigns you get the following error.

Warning:  Gift Certificate Code Is Not Valid

 

I even thought that it may be because the order had not been 'complete' so i have tried updating the status and it is still not triggering through.

 

You can see on the items i have attached it is putting it on the order and assigning the code, but it is not showing up in the darn Gift Certificate panel.  I have tried to process this test order twice with the same results.  It is actually generating a Gift Certificate for the $60.00 amount.  See attached screen shot of the test transaction, but you will see on the invoice it just shows the promo??

 

Any assistance would be greatly appreciated.

 

Thank You

Kristi

Attached Thumbnails

  • gc generated.png
  • more details.png
  • customer account.png
  • test order promotions tab.png
  • test order.png
  • GC Panel.png
  • promo bonus tab.png
  • promo conditions.png
  • promo 1.png

Attached Files



 

Posted 11 March 2016 - 10:18 PM #2

Here you can see the error that is triggered when i try to enter one of the auto generated codes from the promotion.

Attached Thumbnails

  • Checkout.png


 

Posted 11 March 2016 - 10:21 PM #3

and again - with the second test transaction

Attached Thumbnails

  • Checkout2.png


 
  • tbirnseth
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Posted 12 March 2016 - 08:32 AM #4

There is an outstanding defect related to sharing not being setup properly when a promotion is created in the frontend.  Not certain if this applies to Gift Certs or not since I don't know if GC's are shared or not.   But I had similar issue with promotions that were created from the front end. 


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Posted 12 March 2016 - 08:04 PM #5

There is an outstanding defect related to sharing not being setup properly when a promotion is created in the frontend.  Not certain if this applies to Gift Certs or not since I don't know if GC's are shared or not.   But I had similar issue with promotions that were created from the front end. 

 

I am sorry but I don't understand what you are referring to as the "frontend".  Everything I created was in the admin panel through the control panel of cs-cart.  Any insight you could offer to help resolve would be hugely appreciated. 



 
  • tbirnseth
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Posted 12 March 2016 - 09:09 PM #6

I thought you said this was created as a promotion during checkout or as a cart promotion.  That is what led me to believe the promotion was being created on the frontend (I.e. during cart calc or checkout).  If not, then the defect I reported (not acted upon) would not apply.


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Posted 15 March 2016 - 01:57 PM #7

I thought you said this was created as a promotion during checkout or as a cart promotion.  That is what led me to believe the promotion was being created on the frontend (I.e. during cart calc or checkout).  If not, then the defect I reported (not acted upon) would not apply.

Yes I apologize - I set up the promotion in the backend, but it is triggered on the front end as a cart promotion.  Any assistance you can offer?



 
  • tbirnseth
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Posted 15 March 2016 - 07:42 PM #8

The message can be misleading because it's not specific.  That message is used when all of the conditions of the coupon are not met.  I.e. the code could be valid, but the products, categories, amounts, usergeroups or any other conditions are not met.


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Commercial addons, payment methods and modifications to meet your business and operations needs.


 

Posted 15 March 2016 - 07:58 PM #9

I had it set up on one product only.  no user group defined, no categories defined as i was just trying to run it as a test

 

i guess i will have to manually enter the gift certificates since i cannot get this to work properly



 

Posted 20 June 2016 - 10:45 PM #10

Did you find a solution for that? Our promotions stop works a few updates ago (not sure when, sorry). When my customers buy and fill the terms of the promo, the get a prmo code (not an email) only at the invoice, but when they try to use it, they get an error saying this code not exist.

 

I have looked at the database and the promo code do not exist at mySQL, maybe an error writing the code from the front end to the database at the checkout moment???



 
  • tbirnseth
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Posted 20 June 2016 - 11:36 PM #11

If you are not seeing the code in the DB then it wasn't created.  You can't update promotions from the frontend without manually updating the shared objects table (because their database hook only works on the backend).

 

Can you view the promotion in the admin promotions view?  What are all the conditions you have set for the promotion?


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Posted 21 June 2016 - 01:26 PM #12

I cannot see te promo codes at the admin view, but conditions are simple, only pay more than 100€, and the message telling you are ellegible for a promotion is showed, and te customer gets the promo code, but it not appears at the admin viewer. Is possible to solve that, CS-CART told me there is no error with that, but noone change anything.



 
  • tbirnseth
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Posted 21 June 2016 - 06:19 PM #13

If you can't see it, it doesn't exist for the company context you are working in.


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Posted 21 June 2016 - 06:29 PM #14

I think so, have some got some idea about this problem???



 

Posted 21 June 2016 - 09:21 PM #15

I have just follow the guide: http://docs.cs-cart....to_coupons.html at demo site https://www.cs-cart.com/demo-item.html  and I get the same error than at my installation.

 

And CS-Cart told me is not a bug, wow it fails at their demo site  :shock:  :shock:  :shock:



 

Posted 22 June 2016 - 08:08 AM #16

Sorry a lot, all works great when status of the order change to Complete.

 

I apologize for disturbing you.

 

Kind regards