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Shipping Option Issue Rate Topic   - - - - -

 
  • ahmedatnet
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Posted 02 February 2016 - 06:42 AM #1

Hi,

 

I have a configured US location including all US states.

Under Shipping methods, I have provided some values (screen shot attached).

 

Now under Products->Products-> Shipping Properties, I have configured weight as 1.00

 

Now, when I checkout this product, I get following message:

 

 

"

No shipping required

Delivery time is calculated in business days.

"

 

When I choose 'Free Shipping '  under Products->Products-> Shipping Properties, I get Free Shipping message.

 

What is wrong with my config? Why I don't see shipping costs at checkout? 

 

Any idea?

 

Regards,

Fahad

 

 



 
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Posted 02 February 2016 - 07:07 AM #2

 

Hi,

 

I have a configured US location including all US states.

Under Shipping methods, I have provided some values (screen shot attached).

 

Now under Products->Products-> Shipping Properties, I have configured weight as 1.00

 

Now, when I checkout this product, I get following message:

 

 

"

No shipping required

Delivery time is calculated in business days.

"

 

When I choose 'Free Shipping '  under Products->Products-> Shipping Properties, I get Free Shipping message.

 

What is wrong with my config? Why I don't see shipping costs at checkout? 

 

Any idea?

 

Regards,

Fahad

 

 

Please make sure that the Disable shipping option is disabled in the Users/cart section on the Settings > General page in the CS-Cart admin panel.


Sincerely yours, CS-Cart Support Team

 

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  • ahmedatnet
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Posted 02 February 2016 - 05:51 PM #3

There is no such field under Settings->General. I am on 4.3.5 version. Following are my settings options for Setting-> General.

 

 

Alternative currency display format:                                                                                                                       Show prices in selected currency only                                             Show prices in default and selected currencies                                     

 
Weight symbol:
 
Grams in the unit of weight defined by the weight symbol:
 
Close storefront:
 
Access key to temporarily closed store :
 
Initial order ID value :
 
Allow multiple shipments for a single order:
 
Tax calculation method based on:
                                             Unit price                                             Subtotal                                     
 
Help us improve software:
                                             Manual feedback                                             Automatic feedback                                     
 
Check for updates automatically:
 

Default location 

Default address:
 
Default zipcode:
 
Default city:
 
 
Default phone:
 

Catalog 

Enable inventory tracking:
 
Allow negative amount in inventory:
 
Enable selling downloadable products:
 
Download key TTL (for electronically distributed products), hours:
 
Low stock notification threshold:
 
Show products from subcategories of the selected category:
 
Display modifiers for product options:
 
Exception style:
                                             Hide exception                                             Show warning on exception                                     
 
Show out of stock products:
 

Promotions 

Allow customers to use single discount coupon only:
 

Users/cart 

Allow users to create multiple profiles for one account :
 
Minimum order amount:
 
Define minimum order amount by:
                                             Products with shipping                                             Products                                     
 
Allow shopping for unlogged customers:
                                             Allow                                             Hide the "Add to cart" button                                             Hide price and the "Add to cart" button                                     
 
Allow checkout only from the Cart content page :
 
Allow customer to signup for user group:
 
Administrator must activate new user accounts:
 
Quick registration :
 
Estimate shipping cost on cart page:
 
Disregard product options when calculating quantity discounts:
 

Proxy server for outgoing connections 

Proxy host:
 
Proxy port:
 
Proxy user:
 
Proxy password:
 

Search options 

Search also in:
Pages


 
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Posted 03 February 2016 - 06:47 AM #4

 

There is no such field under Settings->General. I am on 4.3.5 version. Following are my settings options for Setting-> General.

 

 

Alternative currency display format:                                                                                                                       Show prices in selected currency only                                             Show prices in default and selected currencies                                     

 
Weight symbol:
 
Grams in the unit of weight defined by the weight symbol:
 
Close storefront:
 
Access key to temporarily closed store :
 
Initial order ID value :
 
Allow multiple shipments for a single order:
 
Tax calculation method based on:
                                             Unit price                                             Subtotal                                     
 
Help us improve software:
                                             Manual feedback                                             Automatic feedback                                     
 
Check for updates automatically:
 

Default location 

Default address:
 
Default zipcode:
 
Default city:
 
 
Default phone:
 

Catalog 

Enable inventory tracking:
 
Allow negative amount in inventory:
 
Enable selling downloadable products:
 
Download key TTL (for electronically distributed products), hours:
 
Low stock notification threshold:
 
Show products from subcategories of the selected category:
 
Display modifiers for product options:
 
Exception style:
                                             Hide exception                                             Show warning on exception                                     
 
Show out of stock products:
 

Promotions 

Allow customers to use single discount coupon only:
 

Users/cart 

Allow users to create multiple profiles for one account :
 
Minimum order amount:
 
Define minimum order amount by:
                                             Products with shipping                                             Products                                     
 
Allow shopping for unlogged customers:
                                             Allow                                             Hide the "Add to cart" button                                             Hide price and the "Add to cart" button                                     
 
Allow checkout only from the Cart content page :
 
Allow customer to signup for user group:
 
Administrator must activate new user accounts:
 
Quick registration :
 
Estimate shipping cost on cart page:
 
Disregard product options when calculating quantity discounts:
 

Proxy server for outgoing connections 

Proxy host:
 
Proxy port:
 
Proxy user:
 
Proxy password:
 

Search options 

Search also in:
Pages

 

 

Please make sure that the Downloadable check box is not enabled on the editing page of the product which is added to cart.


Sincerely yours, CS-Cart Support Team

 

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  • ahmedatnet
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Posted 04 February 2016 - 07:41 PM #5

Enable inventory tracking:

 
Allow negative amount in inventory:
 
Enable selling downloadable products:
 
 
It is not enabled.

Enable selling downloadable products: is disabled



 
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Posted 05 February 2016 - 06:23 AM #6

Enable inventory tracking:

 
Allow negative amount in inventory:
 
Enable selling downloadable products:
 
 
It is not enabled.

Enable selling downloadable products: is disabled

 

This issue requires examination on your server. Please contact us via Help Desk, provide temporary FTP access to your server so we can examine the issue.


Sincerely yours, CS-Cart Support Team

 

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