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  • abica
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Posted 10 November 2015 - 06:43 PM #1

We have provided our email address in the our order department's company settings and the customer is receiving their order copy as they should however our store is not receiving the order itself by email. We can't constantly be checking the admin panel for orders received so how can we conmfigure things so we receive the customer's order? It would also be helpful if we could receive the customer's order at an additional email address for comfort. Thank you.



 
  • tbirnseth
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Posted 10 November 2015 - 07:14 PM #2

In the Administration/Order statuses menu item, check the box for "Notify orders department" for the statuses you want to receive notification for.


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  • abica
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Posted 10 November 2015 - 07:18 PM #3

Thanks for your speedy response. It's very much appreciated! Yes, we have that checked off but we still do not receive the orders. We did change the names of a couple of the statuses, can that be a factor?



 
  • tbirnseth
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Posted 11 November 2015 - 07:45 AM #4

Changing names shouldn't make a difference.  The status codes to be most concerned with are 'O' (originally Open) and 'P' (originally Processed).

 

Could it be your spam detection that is catching the orders?  Just something else to look at.

 

Of course, if you had our EZ Email Logging addon, you could simply look in your logs to see what the cart has sent! :-)


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  • eComLabs
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Posted 11 November 2015 - 08:49 AM #5

We have provided our email address in the our order department's company settings and the customer is receiving their order copy as they should however our store is not receiving the order itself by email. We can't constantly be checking the admin panel for orders received so how can we conmfigure things so we receive the customer's order? It would also be helpful if we could receive the customer's order at an additional email address for comfort. Thank you.

 

Try to set up another e-mail (for example, on yahoo instead of gmail) for the orders department and check the result


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  • abica
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Posted 11 November 2015 - 05:24 PM #6

Nope. Changing emails doesn't work. Have removed all filters from server side. Nothing in webmail or Thunderbird inbox filtered mail. Confirming email to purchaser still arrives but nothing to the order department despite that the settings in Order Statuses are as they should be! Puzzler!!!